Customer Service Quality Control
Resume:
June Kim
*** *. ********* **** ***** #***
Los Angeles, CA 90057
***********@*****.***
EDUCATION
University of California, Irvine (1994-98)
University of Sussex, England (1998-99)
-B.A. English
San Jose State University
-M.S. Library Science
PROFESSIONAL EXPERIENCE
US Bankruptcy Court, Los Angeles 2010-2012
Generalist Clerk
• Processed bankruptcy petitions and other court documents at intake window according to court-issued quality control standards.
• Customer service including answering questions and providing information to pro se debtors, creditors and attorneys at intake window.
• Received and reviewed documents at the public counter for compliance with Local Rules and Bankruptcy Code
• Quality control of documents and petitions processed internally by other clerks and externally by attorneys.
• Cashiered petitions and other fee required documents including collecting and balancing monies at intake window.
• Docketed documents according to court standards.
• Made summary entries of documents and proceedings.
Law Offices of Gene Choe, Los Angeles 2008-2010
Bankruptcy Paralegal
• Prepared and filed chapter 7 and 13 bankruptcies including client interviews, collecting, reviewing and analyzing documents, entering information into bankruptcy software, filing with court using ECF/Pacer, and following up with trustee requirements and creditor meetings.
Arrow Electronics, El Segundo 2006-2008
Marketing Communications Coordinator
• Coordinated, copy-edited and distributed all marketing communications including the monthly newsletter, e-mail blasts, on-hold message scripts, bi-annual contact book and web updates for grammar, style and syntax.
• Wrote executive biographies for the website.
• Took notes at weekly marketing meetings.
• Updated database of vendor contacts.
• Helped resolve any software communication issues having to do with e-mail blasts.
• Maintained stock of marketing collateral as well as coordinating collateral requests.
Cal State Fullerton, Fullerton 2005-2006
Executive Assistant for the Directors of Community and State Relations
• Handled communications including phone and e-mails.
• Prepared and coordinated travel and lodging arrangements, travel authorizations, expense reports, reimbursement documents and destination meetings.
• Coordinated numerous special events including booking venues, gathering collateral, creating guest lists and sending out/following up on invitations, as well as assist at the events.
• Updated mass mail database.
International Education Research Foundation, Culver City 2000-2005
Credentials Evaluator
• Researched and interpreted foreign educational systems to create equivalency reports using print and internet resources as well as through communication with government and educational institutions.
• Publication of report on the Korean educational system in the New Country Index.
• Promoted IERF at international education conferences.
Berlitz Globalnet, Santa Monica 1999-2000
Project Coordinator
• Coordinated all production phases of the translation process including assigning linguistic resources for projects and managing costs and quality for these assignments under multiple deadlines.
• Proofread and copy-edited completed translations for grammatical, spelling and formatting errors.
• Maintained translator database and researched new vendors.
SKILLS
• Research, editing and writing.
• Microsoft Word, Excel.
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