Quality Assurance Customer Service
Resume:
Jennifer Houlton
**** ********* **, ********* ****, AL
************@*****.***
CAREER OBJECTIVE- TO USE MY ABILITIES IN A POSITION TO PROVIDE CUSTOMER SATISFACTION.
Summary of Qualifications- One year and four months teller experience, two years and five months document imaging experience. Good people skills and the ability to work in a detailed environment but am also able to take charge of a task.
SKILLS PROFILE
• Communicating and listening effectively
• Ability to finish a task
• Good filing skills
• Good organizational skills
• Knowledgeable of handling confidential paper work
• Ability to complete a task
EMPLOYMENT HISTORY
Aliant Bank, a division of USAmeribank
Alexander City, AL
Position Held- Switchboard Operator
Answering a multiline phone.
Transferring customers to the correct department.
Aliant Bank May 2012-Present
Jan. 2010-May 2012
Alexander City, AL
Position Held- Document Imaging Clerk
Scanning, importing and doing quality assurance check on all deposit documents from 3 regions.
Counting, scanning and doing quality assurance check on all files.
Helping employees when assistance is needed
Helping the switch board when assistance is needed.
Aliant Bank Aug 2008- Dec 2009
Alexander City, AL
Position Held- Teller
I assisted members with their banking needs and to assure member satisfaction with every transaction
Checked customer in and out of the safe deposit box
Balanced my drawer daily
Assisted the teller when needed.
C T Tan
Montgomery, AL
Position Held- Customer Service Nov. 2006- July 2007
Signed up customers to tan.
Cleaned tanning beds along with daily chores.
Sold tanning products.
EDUCATION
Diploma
Wetumpka High School 2004
Wetumpka , AL 36092
Central Alabama Community College 2008
Alexander City, AL 35010
References
Melinda Jordan
Aliant Bank- Current Supervisor 256-***-****
Susan Hawkins
Aliant Bank- Previous Supervisor 256-***-****
Wanda Toland-
Aliant Bank- Previous Supervisor 256-***-****
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