Customer Service Project Manager

Summary of Qualifications

Excellent analytical, written and verbal communication skills

Skills in data analysis and entry, research, economic analysis, marketing, customer service, report writing, information technology, budgeting, statistics, technical writing, technology applications, business systems development, business modeling, and IT strategy

Detail-oriented and resourceful in completing complex projects

Goal-oriented and self-directed in achieving team and individual objectives

Experience

B.L. Nickerson & Associates Mendham, NJ

Consultant 6/2011-6/2012

Consultant and project manager for non-profit clients in assessing, building, managing, and structuring accounting databases and charts of accounts utilizing Sage Fund Accounting system

Create accounting segments and tailor accounts for client’s business model while maintaining a fixed project budget

Serve as liaison between clients and Sage Fund Accounting and IT services

Utilize SQL, V/H LOOK-UPS, Pivot Tabls, and other Excel functions and tailor and edit DEF files for the import and export of files into multiple accounting systems

Restructure and create Charts of Accounts for non-profit organization budgeting and finance offices generating A/P and A/R invoices and ledger transactions

Analyze, identify, and assess client business requirements and produce specifications for IT systems and business accounting systems

Train client CFO’s, financial managers, and accountants in IT systems, troubleshoot system functions, provide database assistance, create technical documents, analyze client management of systems, create test scenarios

Experience working with high pressure deadlines, streaming lining business process to implement most efficient methods, create training documents for client use, consultations via on-site or remote environments, and managing multiple, complex projects and programs to meet deadlines and budgets

Safelite

Information Technology Department Intern and Technical Writer

Columbus, Ohio

6/2010-8/2010

Updated annual budget reports and forecast budget projections for Information Technology Department

Analyzed Information Technology (IT) Department income and expenditures

Documented and generated written process guidelines for multiple IT teams

Authored process documents for IT change control and configuration management to meet audit and regulatory compliance standards (PCI) and inventoried and organized network hardware

Collaborated with multiple IT directors and the company CIO

Coordinated and executed projects with the IT Director of Strategy and Planning

The Ohio State University Medical Heritage Center

Student Administrative Assistant Columbus, Ohio

6/2008 – 8/2008 6/2009 – 8/2009

Assisted with research data entry and manuscript editing

Managed correspondence and public inquiries

Processed consumer internet sales and collections inventory

Executed general office duties and special projects, including archiving university documents

Served as editorial assistant for authors-in-residence

Drew University

Statistician and Administrative Assistant

Madison, NJ 9/2008 – 5/2011

Manage intramural scheduling and statistical reporting

Collect and analyze performance data for varsity sports, athletics and tournament events

Perform general office duties and special projects

Office and Computer Skills

Windows; Microsoft Word; Power Point; Microsoft Outlook; SPSS, Excel Spreadsheets; Research and Reporting Methods; Report Writing and Editing, Data Analysis, Retail Customer Service and Public Relations; Accounting, Statistical and Economic Analysis; AS400; Microsoft SQL; Quickbooks; Sage Fund Accounting

Education

Drew University

Business Major with Sociology Minor, GPA 3.6

B.A. May 2011

Cum Laude

Omicron Delta Epsilon International Honors Society for Economics Madison, NJ

The Wellington School

Summa Cum Laude 2007 graduate

Columbus, OH

Honors and Awards

Drew University Dean’s List Recognition

Senior English Award, The Wellington School, 2007

Scholar-Athlete Award, The Wellington School, 2007

National Honor Society Recognition

U.S. Naval Reserve Association Merit Scholarship, Drew University

Drew University President’s Recognition Academic Merit Scholarship

2009--2011 Winter Landmark Conference Academic Honor Roll, Drew University

2009--2011 Co-Captain Drew Varsity Basketball Team

2007-2011 Member, Drew University Varsity Basketball Team

All-District Honors, Division IV League for Wellington School (’06-07)

References

Available upon request

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