Audio Engineer willing to re-locate
Resume:
STEVEN HAWKES
Forest Hills, NY 11375
*********@*****.***
OBJECTIVE: To obtain a position that is both challenging and rewarding.
SKILLS AND EXPERIENCE:
• Certified Audio Engineer and Pro Tools training certificate
• Knowledge of Polycom, Picturetel, Tandberg, AMX, & Crestron
• Fifteen years customer service and relations experience
• Excellent communication and problem solving skills
• Understanding, patient, tactful and professional
• Able to quickly adapt and acquire new technical knowledge
• Final Cut Pro and AVID editing software experience
EMPLOYMENT:
Dec 2009 Teliris Inc. New York, New York
Current Video Network Operation Center Engineer
• Remote setup of Teliris VirtuaLive Telepresence calls
• Support of customer sites for VirtuaLive call setup, maintenance of
circuits
• Generation of support materials and documentation for projects as
required.
• Effectively communicate status to customers and internal staff.
• Mail, Web, and DNS administration includes setup, maintenance, and
providing accompanying support.
• Find answers to technical problems through a variety of mediums.
• Documentation of trouble resolution through the use of trouble ticketing
system.
• Other tasks as determined and assigned by Teliris management.
August 2007 IVCI/ TIAA-CREF ( Contract Employee) New York, New York
Nov 2009 Video Conference Engineer
• Set-up and support for IP/ISDN based Videoconference Calls, Tandberg Management System bookings and implementation. IP Network support. MCU Bridging, with call management. Video Call Operator.
• Schedule daily events, including meeting allocation forecasting including Trustees, board of directors and high level Committee meetings
• Video Conferencing/Audio Visual Set-up and support for Company CEO and Executive Vice Presidents from Legal, Asset Management, Individual client services, Human Resources, Real estate and Public affairs
• Large Auditorium Support including Lavaliere, HH mics, Laptop Presentation, Camera automation 32 channel mixing board, HD recording and logistics
• Statistics, Data, Break-fix, and maintenance for 40 rooms
Mar 2006 KVL Audio Visual New York, New York
August2007 Site Manager
• Manage four Manhattan based hotels within the multi-media function
• Equipment rentals ($350,000 annual), set-ups, customer requests, labor and statistics
• Planning and implementation of meetings for high profile clients
• Technicians, inventory, scheduling, billing and maintenance
• Handle purchasing and sub-rental equipment for business needs
July 2000 JP Morgan A/V Dept. New York, New York
Jan 2006 A/V Supervisor:
• Manage the needs of the firm for 2 Buildings, 84 conference rooms
• Coordinate the daily VTC and A/V operations, including set-up support and scheduling
• Test, repair and maintain VTC systems, ISDN lines, A/V equipment including 12 internal user Laptops
• Maintain the coordination of A/V project installations
• Track and record success/failure history rate from VTC units
• Support the hardware and software upgrades for equipment
• Create Statistical data regarding meeting satisfaction and monthly reporting
• Handle vendor related issues, purchasing and rental equipment
• Coordinate with facilities and food service based off the needs of the client including room configuration
• Work with Telco to ensure Analog phone lines and upkeep of BRI connections, Network related issues,
• Provide excellent customer service and maintain VTC, A/V schedule
• Remote access support level 1, Network, TCP/IP LAN, WAN
• MS XP, Application distribution, hardware and software knowledge
Mar. 2000 Goldman Sachs: (SPL Integrated Solutions) New York, New York
July 2000 A/V Technician:
• Provide technical support for AMX, Crestron panels, Polycom and Picturetel
• Operate and troubleshoot integrated systems in conference rooms
• Test, repair and maintain VTC systems, V-gates, ATM lines, A/V equipment
• Adhere to multiple building coverage of all VTC, AV needs within the groups
Sept. 1999 Goldman Sachs: ( SPL) ( AV Tec) New York, New York
Mar. 2000 Freelance Technician:
• Set-up multimedia productions and provide technical assistance
• Configure and operate various A/V equipment
• Operate and troubleshoot integrated systems
Feb. 1998 Threshold Music Studio New York, New York
Sept. 1999 Engineer/Assistant Engineer:
• Engineer and assist in operations, maintain studio
• Set-up mics, patch bay, Control Board and pro gear
• Record, mix and playback audio programs
EDUCATION:
Aug.1999 Future Media Concepts New York, New York
Certificate Pro Tools Software Training
July 1999 Institute of Audio Research New York, New York
Graduate Certified Audio Engineer: 3.8 G.P.A.
Dec. 1998 New York Technical College New York, New York
Graduate AAS Marketing Management/Sales: Honors: 3.346 G.P.A.
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