Project Manager Customer Service

David M. Carabello

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**** *****’s Rd East Bellevue, NE. 68005 402-***-**** kwixrc@r.postjobfree.com

SUMMARY

Vibration Analyst with experience in all phases of executing contracted vibration PdM programs. A skilled project manager with a strong background in sales, and sales support with an emphasis on relationship building and customer service. Working knowledge of RBM Suite, Machine Analyst, Microsoft Word, Excel, PowerPoint, and Flir Software. A persuasive and personable service-oriented individual with demonstrated ability to communicate effectively with individuals at all organizational levels. Able to listen actively and question extensively to identify and sell to customer needs.

EXPERIENCE

Predictive Services Specialist 2010 - Present

Vibration Analyst: Trane Commercial Services

A global leader in HVAC equipment and systems.

Closely aligned and interacted with the Area Service Manager, Account Managers, Project Managers, Service Estimator, and Service Technicians to provide predictive services to customers and open new vertical markets.

• Performed approximately $120K in executed PdM work operating at a 10-1 pull-thru ratio for repairs.

• Secured approximately $110K in PdM contract work for new vertical markets.

Sr. Performance Assurance Engineer 2006 - 2010

Vibration Analyst: Johnson Controls, Inc. 2003 -2004

A recognized leader in facility maintenance and management services.

Focused on and expanded multi-disciplined predictive maintenance program. Provided sales support by generating T&M activity, conducting field proposals, and relying on key JCI personnel to provide cost effective solutions for customers. Communicated to customers my technical observations, avoided costs with repairs, PdM program benefits, key company offerings and provided balancing and alignment services.

• Helped United Wisconsin Grain Producers realize $263,000.00 in avoided repairs, secondary damage, and unplanned downtime.

• A key contributor in field testing and determining the usefulness of JCI’s account management estimating tool.

• Performed vibration analysis presentations and technical training workshops at Mechanics Certification Seminar for WHEA, and PFMA trade shows.

Electrical Services Representative

Sales: Academy Electric Inc. 2004 – 2006

Member: IBEW local 159, NECA

Came to Academy to organize their predictive maintenance program. Focused on generating revenue by providing cost effective maintenance solutions for customers. Communicated to customers my technical observations, and Pdm program benefits. Provided leadership support for technicians in the field and effective continuity in reporting back to customers.

• Helped Academy establish a solid “Maintenance Focused” customer base. Goodyear, Bou-Matic, Ball Corp, United Wisconsin Grain Producers, Dean Health Care, Famous Footwear, Grede Foundry, and Gerber Products.

• Forged key alliances with companies that provide complimentary services to build Academy’s portfolio.

• Broke new ground for Academy by providing safety training for company’s focusing on NFPA70E

EDUCATION

Vibration Institute: Northbrook, IL. Certification – Vibrations Analyst ISO Cat. III

Technical Associates: Charlotte, NC. Certification – Vibrations Analyst ASNT Lvl. III

Infrared Training Center: North Billerica, MA Certification - Level 2 Thermography

DeVry Institute of Technology: Chicago, IL Diploma – Digital Electronics

Madison Area Technical College: Madison, WI Upgrade Program – Journeyman Electrician

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