Sales Customer Service

Jeniffer Granda

**** **** ** ******

Hialeah, Florida 33012

Phone: 305-***-****

Cell: 786-***-****

E-Mail: **************@*****.***

-Career Overview

I am looking for a position that will allow growth and knowledge. In the work place i have been a friendly sales associate with over 3 years experience working in diverse retail and customer service environments.

Also, Energetic and reliable retail sales associate with 2+ years experience in a high-end merchandise environment. Fluent in English and Spanish. Very, Customer-focused retail sales associate with a solid understanding of the dynamics of the retail apparel and shoe industry.

I can multi-task in an environment, as well as be organized. I have been involved in stock, register, sales associate and store visuals.

-Accomplishments

Customer Relations:

Earned highest marks for customer satisfaction, company-wide.

Customer Follow-up:

Ensured that customers were satisfied with company products and services by doing purchase.Sales

Consistently generated additional revenue through skilled sales techniques.

-Work Experience

Stock/ Curve id specialist/ Sales Associate

October 2011 to Current

Levis

Miami Beach, Florida

*Greeted customers entering the store to ascertain what each customer wanted or needed.

*Described product to customers and accurately explained details and care of merchandise.

*Recommended, selected and helped locate and obtain out-of-stock product based on customer requests.

*Answered questions regarding store and products, while maintaining knowledge of current sales and store promotions.

*Maintained up-to-date knowledge of store policies regarding payments, returns and exchanges.

*Computed accurate sales prices for purchase transactions.

*Assisted customers in person and via telephone.

*Trained new employees by providing knowledge of specific store tasks and policies.

*Restocked inventory ever month and reviewed cash operation data to verify proper replenishment.

*Designed and suggested new display idea for merchandise, resulting in improved customer view/accessibility and leading to increased sales.

Receptionist

February 2008 to October 2012

Granda's Marble and Granite Inc

Hialeah Gardens, Florida

*Organized weekly sales reports for the sales department to track product success.

*Earned management trust by serving as key holder, responsibly opening and closing store.

*Greeted customers entering the store to ascertain what each customer wanted or needed.

*Maintained up-to-date knowledge of store policies regarding payments, returns and exchanges.

*Computed accurate sales prices for purchase transactions.

*Assisted customers in person and via telephone.

*Scheduled weekly inventory pickups and deliveries with vendors.

*Resolved product issues and shared benefits of new technology.

-Educational Background

2011 Hialeah Senior High School Hialeah, Florida

Visual and Performing Arts

High school diploma

-References available upon request.

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