Quality Engineer /Manager

Karen L. Spencer

• ***** Tourtelotte Trail • Roscoe, Illinois 61073 • ************@***.*** Cellular: 224-***-****

OBJECTIVE: To secure a challenging position in the Quality field.

SUMMARY:

• Twenty-six years of experience in the Quality field with 19 years working for a Tier 1 supplier to the automotive industry and 3 years in Aviation

• Audited internally and externally. Certified Suppliers on an annual basis

• Involved in Advanced Quality Planning and statistical problem solving.

• Authored & audited documents to meet QS 9000 & ISO 9000, AS 9100, TS 16449 requirements. ISO 9000 and QS 9000 Quality System Lead Team Auditor.

• Supervised and managed numerous departments in Quality.

• Metrology Manager with responsibility for 15,000 gauges.

• Handled the Customer and Subcontractor contacts for quality.

• Trained staff in the use of SPC, APQP, 8D, Control Plans, FMEA, AS 9100 and QS 9000 requirements.

• Implemented and maintained the electronic Powerway SPC system for 40 workstations and 35 users.

• Involved in the achievement of quality recognition’s for QS 9000, Ford Q1, Penestar, and Targets for Excellence.

• Ensured the company complied with FAA Rules and Regulations, point of contact for the FAA.

EXPERIENCE:

GK QualityFirst

Self Employed Business Owner 4/2007 to present

DCX Chrysler Assembly Plant Belvidere, IL 5/2006 to 4/2007

Vehicle Safety Coordinator/Manager

• Responsible for the safety of the vehicles produced on second shift, including 9 Torque auditors

• Implemented and conducted quality awareness meetings

Semblex, Corporation, Elmhurst, Illinois 9/2005 to 5/2006

Senior Supplier Quality Engineer

• TS16949, ISO 17025 and ISO 14000 Internal Auditor, Supplier Certification and host for external audits

• Audit, develop and monitor new and existing suppliers

• Heat Treat Certifier and Auditor (currently in training)

• Team member of the MRB

• PPAP review and approval for suppliers

• Assist Engineering in developing & approving new processes (internal & external)

Skandia, Inc, Davis Junction, Illinois 8/2002 to 9/2005

Aviation Quality Assurance Manager

• Implemented, maintained & audited a Quality Operating System written to AS 9100

• Authored and Received FAA approval & certification on Repair Station

• Implemented Problem Solving Technology: Internally, Subcontractor and Customer

• Authored & Received FAA approval for TSO Manual

• Implemented & maintained a Cost of Quality Program

• Created & developed an inspection department

• New Product Development: team member including International suppliers

• Trained & Developed Internal Auditors and an Internal Audit System

• Developed the necessary systems & application to apply for Malcolm Baldridge National Quality Award

• Certified for Inspection & Direct ship of 16G seats to B/E and Bombardier

• Certified to perform FAA conformity inspection (8130-9’s) for Bombardier

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Karen’s Quality Care, Residential & Commercial Cleaning 9/2001- 3/2003

Self Employed

Pacific Bearing Company, Roscoe, Illinois 6/2000 to 7/22/01

Quality Manager

• Introduced a Quality Operating System

• Implemented a Material Review Board

• Created a Supplier Auditing Approval System & Internal Compliance Audits

• Problem solving methods Internally, Subcontractor and Customer

• Set-up a Calibration system

• Created a Visual Factory consisting of over 300 visual work instructions

Modern Metal Products, Rockford, Illinois 7/99-6/2000

Quality Engineer

• Problem solving and improving production processes.

• Implemented and maintained a Cost of quality program.

• Reduced sampling and inspections.

• Resolve subcontractor and customer issues.

• Team involvement in gage design and assembly equipment design.

• Introduced scrap reduction techniques

• Prepared control plans, FMEA’s, gage instructions and inspection instructions.

• Assisted and trained subcontractors with the AIAG-PPAP requirements.

TEXTRON FASTENING SYSTEMS AUTOMOTIVE, Elco, PFPD, Inc.,

Rockford 1997-7/99

Quality Assurance and Metrology Manager

Quality Assurance activities include:

• QS 9000 gatekeeper of the Quality Manual, Standard Operating Procedures, Work Instructions, Forms, Published Documents and Training Instructions.

• Internal QS 9000 Auditor and coordinator of assigning audits to all three levels of documentation.

• PPAP to customers including capability studies, Gage R & R, Flow charts, Control Plans, FMEA, and dimensional layouts.

• Assist subcontractors with problem solving techniques and PPAP requirements. Auditing & tracking of subcontractor performance.

• Q.O.S. Steering Committee team member.

• PPM tracking for all customers.

• SPC system: serviced, maintained, and provided troubleshooting techniques for 40 workstations in production. Trained managers, supervisors, and employees on the Powerway SPC system.

• Supply customer with certifications, test data, SPC, and special requests.

• Customer surveys for new and existing business.

Metrology activities include:

• Responsibility for 15,000 gauges.

• Set up and maintained a system for the tracking of gauges (issue, retrieval and repair).

• Set up a system for ordering gauges (new, revised, or replaced).

• Tracking of the calibration status on customer, employee, and company owned gauges.

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• Assisted subcontractors with gauging issues and the purchasing of gauges.

• Maintained an inventory of the gauges.

• Employee and subcontractor training (gauge use and care).

• QS 9000 requirements including Work Instructions and Standard Operating Procedures for employees and subcontractors.

MALCO, INC., Union, Illinois 1984-1997

Quality Engineer

• Member of the QS 9000 team that developed and implemented QS 9000 Manual, Procedures, and Work Instructions.

• Performed quarterly Quality System Audits at two Malco locations.

• Coordinated and prepared PPAP submissions for both Malco locations.

• Director and facilitator of weekly Quality Circles and Cells.

• Prepared monthly Q.O.S. reports for both Malco locations.

• Performed Internal and External PPM tracking and reported to senior management weekly and monthly.

• Formulated teams for scrap analysis and reduction.

• Prepared inspection check sheets for receiving, first piece, WIP, final, product layout, and auditing.

• Generated visual aids and work instruction for production employees.

• Laboratory testing to: GM, Ford, Chrysler and Japanese standards: flammability, density, mass, moisture content, cleanability, tear, breaking,

bend, peel, shear strength, bond strength, color, environmental cycling,

expansion, shrinkage and burst strength.

McGILL METAL PRODUCTS, Marengo, Illinois 1982-1984

Quality Control Inspector

• Inspected all products 100% for visual defects.

• Assembled product.

• Packaged product.

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EDUCATION:

Associate of Science degree, Cardinal Stritch University, Milwaukee, Wisconsin

MEMBERSHIPS:

• American Society for Quality since 1984

Quality Management Division

Measurement Quality Division

• Institute of Certified Professional Managers since 1997

TRAINING:

• Statistical Quality Control Series

• SPC, SPC 9000

• Textron Leadership Series Track 1&2

• Team Oriented Problem Solving (8d)

• Quality Audits for Continuous Improvement

• Stat a Matrix Institute 5 Pillars Program

• J.P. Russell Quality Audits for Continuous Improvement

• Calibration and Control of Measurement Systems

• Northern Illinois University Total Supervisory Skills

• Supervisory Skills Mastery Certificate

• QS 9000 Auditor Team Leader

• Lean Manufacturing

• FAA Part 21 Standardization

• Cessna VA/VE Training

• Malcolm Baldridge

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