Customer Service Manager

Felisha Gadson

**** **** **** **** ********@*****.***

Stone Mountain Ga 30088 803-***-****

Objective: To obtain a professional career within a thriving company in today’s challenging market that will allow me to apply knowledge gained previously as well as grow and learn to adjust to the ever changing economy.

Experience: Stokes-Craven Automotive , September 2011-January 2012

Manning South Carolina

Administrative Assistant

• First direct contact with customers

• Answered the telephone and replying to online customers on salespro.com

• Prepared correspondence, copying and distributing documents, filed deals

• Prepared journal entries and Reconciling end of the month accounts

• Reviewed Accounts Payable/Receivables accounts

• Under direct supervision of Comptroller ordered new ford and Chrysler inventory as needed.

Regions Bank, June 2004-January 2011

Columbia South Carolina, Columbus Georgia

Teller Specialist/ Teller Supervisor/ Vault Teller/ ATM Teller,

Financial Sales Representative/Assistant Manager/ Branch Operations Manager

• Answered the telephone and online inquiries.

• Processed withdrawals, transfers, contributions and distributions.

• Entered data for new and existing customers, Filed new account folders.

• Responsible for reaching and maintaining weekly monthly and yearly sales goals.

• Prepared data and conducted weekly sales meetings.

• Supervised anywhere from 2 to 5 employees.

• Responsible for reconciling General Ledger accounts daily.

Safe Federal Credit Union, March 2006-January 2007

Lexington South Carolina

Member Service Representative

• Took, prepared, and closed loans.

• Opened, Processed and maintained IRA and CDs.

• Notarized members documents as requested.

• Maintained and filed members account folders.

• Answered the phone as well as provided customer service.

Education: University Of South Carolina, Columbia South Carolina

Bachelors of Arts in Economics January 2001-May 2004

Classes Included: Marketing, Accounting, Statistics,

Psychology, Macro and Micro Economics and more

Morris College, Sumter South Carolina

Business Administration August 1999-December2000

Transferred to University of South Carolina

Skills: Computer Literacy, Researching, 10 key skilled, Team Leader/Player, Great Communication ,Goal Oriented, Multi-tasking, Time Management, Management Skills

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