Employment Recruiter, Marketing, Customer Servic
Resume:
Laurie J. Church
Kennewick, WA 99336
509-***-**** cell 509-***-****
**********@***.***
Qualifications:
• Over ten years of experience in Human Relations such as: interviewing and hiring, administering payroll, processing new hire paperwork, and training new or existing staff.
• Computer skills: Microsoft Word, Excel, Outlook and managing multiple databases. Skilled in using a copy/fax machine, multiline phone and 10 key adding machines.
• Excellent communication skills with internal and external customers while maintaining confidentiality.
• Advised and responded to client inquiries regarding human resource practices and policies.
• Assisted employers by inputting open job orders/positions, assigning assessments, providing labor market and marketing information.
• Results oriented professional with exposure to business development, marketing, strategic planning, client relationship management and customer service.
Education:
Southern Oregon State College (Ashland, OR) Bachelor of Science, Business Administration
Experience:
Indian Eyes LLC Pasco, WA Recruiter/Project Manager/Employee Resources 12/2010-present
• In charge of all HR functions within in the organization including interviewing, testing and processing of new hire documents. Advise the owners of HR policies.
• Project manager for a DOE contract. Duties include developing relationships with the contractor, scheduling thirty docents, billing for the approved labor and the liaison for the docents
• .Facilitate communications between contractors and job seekers.
• Translates skill sets to meet employer qualification requirements.
• Monitored contract compliance and measured performance.
Workforce Development Council/WorkSource Kennewick, WA
Marketer/Customer Service Rep. 09/2006 to 06/2010
• Identified workforce needs by building business relationships, understanding the industry trends, and determining resources. Evaluated workforce selection, placement techniques, and satisfaction by conducting follow-up activities and conferring with the business
• Coordinated with employment specialists for placement services, referral services, development of employment contracts, and assessment of job seeker inventories.
• Participated in the application/resume delivery system to employers (personal delivery, faxing, and/or mailing).
• Assisted with scheduling of interviews and reminder call for employers.
• Assisted businesses/employers with recruiting needs by developing job orders and posting job openings, providing labor market and marketing information, and assigning assessments.
• Facilitated customer service training with job seekers and employers when needed.
Columbia Industries Kennewick, WA
Business Division Manager 12/2004 to 07/2006
• Supervised six departments including eight case managers and over seventy people with disabilities.
• Prescreened applications and resumes for current job openings. Conducted job interviews and assist with selection process to determine most qualified candidate.
• Responsible for providing training support to new hires through mentoring, observation, and feedback.
• Ensured budgets were on target by weekly monitoring of payroll dollars spent.
• Performed the following: job referrals, placement services, support services, mock interviews, resume critiques and provided program information to other agencies.
• Goodwill Industries of the Columbia Basin Kennewick, WA
• Out of School Youth Supervisor 10/2002 to 10/2003
• Prepared reports for the federal funded agency and was responsible for managing and maintaining budgets, adherence to federal contract guidelines and confirming eligibility.
• Supervised five case managers/staff that served youth with barrier to employment
• Responsible for marketing the OSY (Out of School Youth) program to employers
• Chair of the QIC (Quality Improvement Committee) and participated in leadership activities.
Corning Revere Factory Pasco, WA Manager/Customer Servicer Trainer 06/1995 to 08/2002
• Managed a retail outlet with $500,000 in sales volume a year while supervising, motivating and evaluating 15 employees.
• Act as the senior trainer responsible for providing support to new trainees through mentoring, observation, and feedback.
• Prescreened applications and resumes for current job openings. Conducted job interviews and assist with selection process to determine most qualified candidate.
• Provided superior customer service. Demonstrated outstanding problem solving and active listening skills – able to diffuse difficult customer situations with tact and ease.
• Traveled to other stores to train, evaluate and observe customer service best practices. Provide written evaluations about stores to the District Manager and Vice President of Human Relations.
• Lumbermen’s Building Center Olympia, WA
• Corporate Buyer 09/1986 to 02/1993
• Developed marketing and advertising programs for twenty retail stores.
• Purchased product lines for the stores and developed customized advertising campaigns for the products.
• Supervised sales, merchandising, shipping and receiving.
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