Customer Service Manager
Resume:
SUSAN STEVENS
PAWLING, N.Y. 12564 MOBILE: (845) 234-317
EMAIL: *************@*****.***
Office Manager
A motivated, organized, dedicated, reliable, hardworking office manager with 6 years of experience in commercial construction accounting. I am a self learner. I have taught myself everything I know in accounting. Excellent training and communication skills with a talent for establishing good working relationship with vendors, customers, colleagues, and sub-contractors.
Qualifications include:
Accounts Payable Payroll Worker Compensation Notary Public
Accounts Receivable Payroll Taxes Audits General Liability
Invoicing Sales Taxes Banking Collections
COMPUTER SKILLS: Proficient in MYOB Accounting Program, QuickBooks, Microsoft Excel, Microsoft Word, Project 2010, Windows and Internet applications _______________________________________________________________________________________
PROFESSIONAL EXPERIENCE
ADVANCED CONSTRUCTION CONTRACTING, INC. Poughkeepsie, N.Y. April 2011-Laid off
Office Manager
Weekly Payroll
All aspects of QuickBooks 2011 from running reports to balancing bank accounts.
Collection calls
Monthly bills paid on time
Microsoft Excel for making charts of all kinds to run a business
Daily Post Office and Bank runs
Answering phones
Organized files
Handled Worker Compensation/General Liability certificates keeping them up to date
Audits
Notary Public
SUSAN STEVENS PAGE 2
ROC MAR CONTRACTING CORPORATION Thornwood, N.Y. 2006 – 2011
Office Manager
Weekly Payroll
Weekly / Monthly payroll taxes
All aspects of MYOB accounting program
Kept accurate books for 5 companies
Workers Compensation audits
General Liability audits
Organized files
Collection calls
Monthly bills paid on time
Paid Sales taxes for New York and Connecticut Monthly/Quarterly
Rent collection
Answering Phone
Handled Worker Compensation/General Liability certificates keeping them up to date
Audits
Unloading delivery trucks and checking materials in
Notary Public
PUTNAM COUNTY SAVINGS BANK Pawling, N.Y. 2001 – 2006
Head Teller
Balancing daily cash box
Deposits
Withdrawals
Had control of 5 tellers
Scheduling
Teller cash box audits
Organized files
Customer service
Weekly meeting to go over issues
Accurate record keeping of banking stock
Sales for banking products like CD’s, higher interest rated saving accounts, so customers benefit in making more money
Trainer
Answering Phones
SUSAN STEVENS PAGE 3
Grand Union Supermarket Pawling, N.Y. 1983 – 2001
Cashier/Office Clerk
Customer Service
Balancing cash drawer
Covered cash register
Packed out groceries
Ordering merchandise
_____________________________________________________________________________________
EDUCATION
BROOKFIELD HIGH SCHOOL Brookfield, CT.
High School Diploma, Graduated 1979
REFERENCES AVAILABLE UPON REQUEST
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