Call Center Specialist/Help Desk Analyst

David Perkins **** E. Rich Street Columbus, Ohio *3205 614-***-**** home, 614-***-**** cell ************@*****.*** 11/13/2007

Dear Human Resource Manager, I was pleased to learn about the position available within organization. I know that my background will meet your needs and I would like to apply my skills and attributes in working as a member of your team. As you will see from my enclosed resume, my acquired and transferable skills offer you the opportunity to hire an employee with a solid foundation. Being a recent graduate of Cuyahoga Community College Call Center/ Customer Support Training Program, I am confident in my ability to work with people. This training has equipped me with the skills to effectively work as a “Call Center Specialist”. I am easily adaptable and have a high aptitude for learning. Participating in activities such as; call simulation, role playing, and real-live shadowing of a Call Center environment during training, has given me the edge in this field. I look forward to meeting with you to discuss your company’s needs and how I can contribute to your services. I may be reached at 614-***-****, to arrange to meet. Sincerely, David Perkins DAVID PERKINS 1039 E. Rich St. Columbus, Ohio 43205 614-***-**** E-mail: ************@*****.***

Seeking a Management/Call Center employment opportunity SUMMARY OF QUALIFICATIONS Proven ability to develop sales potential in new market areas; Demonstrated strong analytical and planning skills; Ability to coordinate the efforts of many to meet organizational goals; Productive self motivator with high energy and efficient work habits; Knowledge of multiple network environments, business software packages, including, Windows XP, Microsoft Excel and Word EDUCATION and TRAINING Cuyahoga Community College 2005 Cleveland, Ohio Certificates: Call Center/Customer Service Training Certificate Help Desk Institute (HDI) - Customer Support Specialist Training Job Readiness course Certificate of Completion Ohio State University 1998-Present Columbus, Ohio Major: Business Administration, Minor: Human Resources Management - Maintained Dean’s list status at all institutes of learning Ashland University 1998-1999 Ashland, Ohio Certificates: Office skills, Business Management, and Entrepreneurship PROFESSIONAL EXPERIENCE Customer Relation/Industrial Located target market, created sales pitch and advertisements, to promote company’s services Inspected residential homes to detect damage and consulted with clients to provide repair estimates Supervised a crew of 5-8 construction workers ensuring efficient work performance Coordinated the work details and arranged timely shipments of material orders Worked as a team to manufacture various product containers, packaged and distribute products Accomplishments: Increased Company’s revenue by 30 % through implementation of new marketing techniques Exceeded company quotas and was promoted to Quality Control Team as Inspector Cut down on delay time by taking initiative to learn troubleshooting problems Improved employee productivity through use of human resource management techniques acquired in college Tutoring · Instructed Hispanic students in basic Math applications, Reading and everyday concepts · Created daily teaching regimens and assisted students in computer literacy class Accomplishment: Boosted students self esteem, resulting in better skills retention/ application during and after tests CAREER HISTORY Power Direct (Direc Tv) 2005-2006 Call Center Specialist Cleveland,Ohio A & M Home Inspection 2004-2005 Inspector/Marketing & Sales Rep. Brooklyn, Ohio King’s Construction 2002-2004 Independent Contractor Lima, Ohio Ohio Central School Systems 2002-2004 Laugh Bach Certified Tutor Columbus, Ohio Plasti-pak 1997-1998 Hul-Pak Operator Lima, Ohio

EMPLOYMENT HISTORY SHEET:

David Perkins ADDRESS: 1039 E. Rich Street CITY, STATE, ZIP: Columbus, Ohio 43205 PHONE: (614)

670-5300

EMPLOYMENT HISTORY

Company: Calltech Teleperformance ADRESS: 4229 Equity Dr. CITY , STATE ZIP: HILLARD,OHIO 44129START MONTH & YEAR: 3/2007 END MONTH & YEAR: 9/2007 JOB TITLE: Retentions Specialist Supervisor: Jennifer PHONE: 614-***-**** Pay=8.50+comm. DUTIES: Afinion Identity Theft and Fraud Protection, set up accounts, use my M.A.G.I.C. training to verify customers needs, informing the cusomer of the importance of the service, and placing orders for the credit reports. REASON FOR LEAVING: Lack of transportation

COMPANY: King’s Construction ADDRESS: 1531 Reservoir Road CITY, STATE ZIP: Lima, Ohio 45804 START MONTH & YEAR: 3/2002 END MONTH &YEAR: 8/2004 JOB TITLE: Independent Contractor SUPERVISOR: Mark King PHONE: 419-***-**** PAY= START: 18.00 hr END: 18.00 DUTIES: Storm & Fire Restoration REASON FOR LEAVING: Seasonal --------------------------------------------------------------------------------------------------------------------------------------- COMPANY: A & M Home Inspection ADDRESS: 9801 Memphis Avenue CITY, STATE ZIP: Brooklyn, Ohio 44112 START MONTH & YEAR: 8/2004 END MONTH &YEAR: 2/2005 JOB TITLE: Inspector? Marketing & Sales Representative SUPERVISOR: Mae Baker PHONE: 216-***-**** PAY= START: 14.00 hr END: 17.25 hr DUTIES: All areas of inspectional services, Creations of sales pitches and advertisements REASON FOR LEAVING: Lack of work -------------------------------------------------------------------------------------------------------------------------------------- COMPANY: Heat Treating Technologies ADDRESS: 1799 4th Street CITY, STATE ZIP: 45804 START MONTH & YEAR: 6/1998 END MONTH &YEAR: 1/1999 JOB TITLE: Laborer SUPERVISOR: Jim PHONE: 419-***-**** PAY= START: 7.00 hr END: 7.00 hr DUTIES: Weighing, inspecting, and transporting metals for heat treatment REASON FOR LEAVING: Temporary employment --------------------------------------------------------------------------------------------------------------------------------------- COMPANY: Plastipak ADDRESS: P.O. BOX 789 CITY, STATE ZIP: Jackson Center, Ohio 45334 START MONTH & YEAR: 4/1997 END MONTH &YEAR: 11/1998 JOB TITLE: Hul-Pak Operator SUPERVISOR: Carol PHONE: 937-***-**** PAY= START: 8.50 hr END: 9.00 hr DUTIES: Machine Operator REASON FOR LEAVING: Temporary employment --------------------------------------------------------------------------------------------------------------------------------------- COMPANY: Anchor Tool & Die ADDRESS: 11830 Brook Park Road CITY, STATE ZIP Cleveland, Ohio 44130 START MONTH & YEAR: 7/1996 END MONTH &YEAR: 12/1996 JOB TITLE: Machine Operator SUPERVISOR: Ted PHONE: PAY= START: 9.00 hr END: 9.00 hr DUTIES: Operation of manual and automatic feed punch press and other industrial machinery REASON FOR LEAVING: Temporary work DAVID PERKINS 1001 E. Rich St. #308 Columbus, Ohio 43205 614-***-**** E-mail: *****-*******@*******.*** References Linda Woodard Unified Technologies Center 2415 Woodland Avenue Cleveland, Ohio 44115 216-***-**** *****.*******@***-*.*** Connie Daniel Whitfield Unified Technologies Center 2415 Woodland Avenue Cleveland, Ohio 44115 216-***-**** *************@***.*** Mae Baker Supervisor G & M Marketing Corp. 16687 Hilltop Park Place Chagrin Falls, Oh 44023 216-***-**** **********@*****.*** Mark King Contractor King’s Construction 1700 Reservoir Road Lima, Ohio 45804 419-***-**** Leo Taylor Sub-Contractor Self-Employed 467 East 123rd Street Cleveland, Ohio 44108

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