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Customer Service Manager

Cleveland, OH, 44144
August 27, 2012

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Ann Willis

**** **** ** ****** . *********, Ohio 44144

614-***-**** .


Experienced supervisor and office manager in fast paced customer service

settings with strong organizational, documentation, and interpersonal

skills who is also trustworthy, computer savvy, dependable, and committed

to quality customer service and satisfaction.

Professional Experience


Managed store accounts and banking. Ordered materials and performed

inventories. Shipped and packed orders. Authorized and processed

billings. Opened and closed establishment. Trained new employees and

executed performance reviews. Reviewed and approved employee time sheets

and schedules. Utilized store software for internal documentation and

business operations. Managed up to 75 employees.

Customer Service

Assisted client calls for a national company with varying needs. Processed

wholesale orders and returns on a national scale. Handled sensitive

customer information with confidentiality and care. Maintained ACW/AUX and

time standards for telephone service calls.

Technical Support

Designed web sites and links for streamlined customer shopping experience.

Assisted chefs in popular restaurant with assembling and completing orders.

Experienced and proficient in Excel, Word, Outlook, PowerPoint, Adobe.

Employment History

Assistant Facility Manager, Standard Parking, Cleveland, OH. 6/2011-Current

Line Chef, AJH Hospitality Group LLC, Woodmere, OH. 5/2010-4/2011

Customer Service Representative, Safelite Glass Corp, Columbus, OH. 5/2009-


Web Designer, (independent contractor). 11/2008-4/2009

Assistant Store Manager, Dollar General, Columbus, OH. 1/2008-3/2008

Shift Manager, Pacific Bell, Columbus, OH. 6/2004-1/2008

Shift Supervisor, Pizza Hut, Bexley, OH. 4/2006-8/2007

Crew Supervisor, Volt Inc. Parker Hannifan at Arc West, Columbus, OH.


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