Customer Service Sales
Resume:
Eric W. Broom
Riverview,FL 33578 coachbroom.msn.com
I am interested in exploring the possibility of seeking employment with your company. Please find my resume attached, it will furnish you with the details relevant to my experience, skills, and education. References and any other information you require shall be promptly provided upon you request.
As my resume indicates, I have established a solid work history encompassing a variety of diverse environments. I possess excellent interpersonal and customer service skills accompanied with the ability to relate effectively to a multitude of individuals. Presently I am an operations supervisor at a call center that receives background investigation requests form a multitude of customers. My team investigates the information provided by applicants, and provides their findings to our clients. I have an expertise in customer satisfaction skills, technical instruction, team building, communication, multi-tasking, and organization. My work ethic is founded on a ‘what-ever-it-takes attitude and diligent persistence to ensure all projects are completely fulfilled. Over the years, I have made major contributions on behalf of all my employees.
I would like now to use my skills and abilities to contribute to the success of your business. Should your establishment needs an experienced self motivated manager with extensive customer service and call center skills please call or email me so that we may arrange a personal interview to further discuss how I could become part of your team.
Thank you for this initial consideration. I look forward to speaking with you in the near future.
Sincerely
Eric W. Broom
PROFESSIONAL SUMMARY
A self-motivated and results focused individual seeking a challenging position that offers continuing career development and utilizes extensive knowledge in Call Center Management, Sales, Performance Metrics, and Supervisory Skills.
PROFESSIONAL HISTORY
First Advantage, Largo, FL May 2005 to Present
Operations Supervisor- Provided day-to-day supervision and support of assigned call center personnel involved in background investigation. Responsible for coaching, training, career development, compliance with company policies and procedures of 20 Customer Support Representatives in an ISO certified call center. Responsible for managing ISO documentation; provide weekly and monthly productivity reports.
Avaya Inc. Brandon, FL February 1999-October 2004
Client Advocate Manager III – Provided day-to-day supervision of assigned personnel involved in retaining and selling of maintenance contracts. Responsible for sales forecasting, coaching, training, career development, compliance with company policy and procedures of 20 Customer Support/Sales Representatives in an inbound\outbound call center environment.
Olsten\ Adecco Staffing, Tampa, FL September 1995- November 1998
Call Center Supervisor- Provided day-to-day supervision of assigned personnel involved in retaining and assisting clients with technical support and billing inquiries. Responsible for coaching, training, career development, compliance with company policy and procedures of 25 Customer Support/Sales Representatives in an inbound call center environment. (This was a special project with Sprint Internet Passport)
HT Hackney, Tampa, FL October 1993- September 1995
Warehouse Zone Supervisor- Provided day-to-day supervision of assigned personnel involved order selecting product for various customers. Responsible for coaching, training, quality assurance, career development, compliance with company policy and procedures of 10 Order Selectors in a wholesale warehouse environment.
ACADEMIC CREDENTIALS
• Armwood Senior High School • Florida Technical College
COMPUTER APPLICATIONS
• Visio • Microsoft Word • Power Point
• Excel • Microsoft Access • Seibel
• Oracle • Blue Pumpkin • SAP
REFERENCES FURNISHED UPON REQUEST
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