Manager High School
Resume:
Mayra Ramos
Chino Hills, Ca. **709
*****.*****.**@*****.***
OBJECTIVE: To obtain a challenging position within a company that will utilize my collection
skills and extensive experience.
WORK EXPERIENCE:
September 2008 – October 2008 Collection Representative
Tenet Healthcare,Multi-million dollar Health Corporation
1500 Douglas Road, Anaheim, Ca. 92806
Reviewed and collected 30-180 days past due accounts.
Communicated with patients regarding there insurance coverage/benefits.
Utilized a dialer system.
October 2000 – June 2007 Senior Collector/Credit Analyst, Operations Manager
Bright Now Dental, Multi-million Dollar Dental Corporation
201 E. Sandpointe Suite 800, Santa Ana, Ca. 92707
Reviewed and audited collection accounts, 60-180 days past due, to determine accuracy.
Initiated an average of 150 contacts per day arranging detailed payment agreements and making follow-up contacts as appropriate. Identified and assigned accounts to be submitted to collection agency. Communicated with field offices regarding amounts to be collected from past due patient account.
Processed credit card payments. Performed skip-tracing techniques utilizing Equifax Full ID Finder.
Processed and approved credit applications. Compile credit data which included review of credit history and credit report information. Established credit risk in order to determine credit worthiness.
May 1996 – September 2000 Assistant to Reimbursement Manager/Collector
Multi-million dollar Dental Corporation
SmileCare Dental Group (SDS
2 Macarthur Place, Santa Ana, Ca. 92707
Reviewed and audited collection accounts to determine accuracy. Identified and assigned accounts to be submitted to collection agency.
Facilitated and conducted new collector training and served as a resource for novice staff.
Processed and approved credit applications. Established credit risk in order to determine credit worthiness.
Initiated an average of 150 contacts per day arranging detailed payment agreements and making follow-up contacts as appropriate. Communicated with field offices regarding amounts to be collected from current patients. Processed credit card payments.
September 1994 – May 1996 Credit Analyst/B2B Collections
Feit Electric
Milti-million dollar electrical contractor
4901 Greeg Road, Pico Rivera, Ca. 90660
Responsible for all aspects of credit and collections including release/hold of orders, processing and maintaining approximately 1500 customer accounts.
Processed and approved credit applications. Established credit risk in order to determine credit worthiness.
August 1990 – February 1992 Credit Clerk/Commercial Collections Officer
Mercado Latino Incorporated
Million dollar distributor of Latin foods
245 Baldwin Park Boulevard, Industry, Ca. 91746
Responsible for the collection of approximately 2000 accounts.
Initiated small claims court action when appropriate. Responsible for enforcement of court judgments including using resources such as till taps, garnishment of wages and/or business bank accounts.
EDUCATION:
1974 – 1975 Valley Lindo Technical Institute, El Monte, Ca.
Business Education Certificate
1970 – 1974 San Gabriel High School, San Gabriel, Ca.
High School Diploma
COMPUTER PROFICIENCY;
Windows XP, Microsoft Word, Excel (beginner), Open Office, Quality Systems Incorporated Software.
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