Office Support

Justina Delgado

**** ******* • Dearborn, MI, ****6

313-***-**** • **************@*****.***

SUMMARY OF QUALIFICATIONS

Highly-motivated, solutions-focused office professional possessing 5+ years experience with all facets of reception, office administration and customer service support. Seeking a position which will utilize strong customer service, communication and computer skills.

Organizational Skills:

• Work effectively under pressure and stress; prioritize workload and multi-task; Conscious of deadlines and possess a good sense of urgency. Work well unsupervised in any environment and amazing team player

• Work efficiently and effectively as self-starter in busy environment handling many tasks simultaneously. Initiate action and follow through to conclusion of any commitment. Capably learn new skills.

• Combine sound time- and resource-management skills to implement strategic administrative and operational initiatives to enhance productivity, quality, client service and overall bottom line performance.

• Coordinate shared resource such as conference rooms; maintain office space and reception areas; monitor and procure supplies; and ensure public areas are well presented at all times

Problem Solving Skills:

• Creative problem-solver. Identify problems/needs and initiate logical, effective solutions.

• Consider whole problem and focus on real impact of decisions and actions.

Technical Skills:

Word PowerPoint Excel PageMaker Access Illustrator Photoshop Outlook

AS400 Visual Basics Group Wise Careerlink

WORK EXPERIENCE

Wayne State University, Detroit, MI June 06 - Present

Receptionist – Career Services

• Professional representation as first point of contact, implementing initiatives to ensure the smooth functioning of a busy reception area

• Handle demanding multiline phone system, addressing internal/external telephone enquiries, answering and directing calls for a staff of 12 including the department Director and Assistant Director.

• Greet visitors and answer inquiries regarding department services, directing them to the appropriate departments and personal to address their needs

• Supervised Student Assistants including work performance and scheduling.

Davenport University, Dearborn, MI September 04 - April 06

Work-Study Office Assistant - Career Services

• Scheduled and documented appointments for the Director and Career Services Coordinators

• Entered and generated job orders into the online recruiting system (Careerlink) to ensure accurate job details for students.

• Created and designed bulletin board, flyers and documents to promote department, events and services

• Assisted the Career Services staff with special events including preparation, execution and clean up.

• Represented Davenport University at the annual job fair

Minute Men Staffing, Detroit, MI April 01 - December 02

Support Staff

• Sorted and collated checks for medical insurance companies for Wolverine Mailing

• Processed checks, bills and billing statements for corporations, confirming and correcting processing errors for Wolverine Mailing

EDUCATION

Wayne State University, Detroit, MI May 2009 - Present

Bachelors of Art - Art

Davenport University, Dearborn, MI

Associate of Applied Science in Administrative Office Technology-Executive April 2006

Desktop Applications Certification August 2005

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