Project Manager Management
Resume:
Deborah R. Jay
*******.***@*****.***
**** ********** **., ***********, ** 62966
Professional Experience Summary
**** – Current
Senior Technical Writer for Microsoft Corporation, in all capacities (vendor, contractor, and full time employee). Details here.
1982 – 1997
Worked in the following capacities for several small entrepreneurial and medium-sized businesses, including my own:
• Systems Integrator and Analyst , Project Manager and Project Lead
• Consultant (assisted businesses in choosing and developing systems appropriate to their budgets and needs)
• Network Engineer
• Systems Administrator
• Customer Support Lead
• Teacher (developed and taught classes and seminars for system administrators and users)
Tools and Expertise
• Senior-level systems and software analysis
• Senior-level, technical communications (writing, editing, content management, publishing, presentations)
• Senior-level research, consulting, and training, presentations to small and large groups
• Senior-level project management and cross-team collaboration
• Directory services and security
• Group Policy, server and client management
• User interface design
• Server operating systems (NT 4.0 through Windows Server 2008, Novell NetWare, Banyan Vines)
• Client operating systems (CPM, DOS 1.0 through Windows 7)
• Cloud computing
• SharePoint 2007 and 2010
• Design and creation of conceptual art using Microsoft Visio 2003 and 2007
• Microsoft Office (all versions, all applications)
• DxStudio
• Adobe Acrobat Professional
• Windows Powershell 2.0
• SQL Server 2005 and 2008
• Reading and elementary usage of C#, XML, Visual Studio .Net, and Web development
• TCP/IP networking, VPNs, associated technologies
Professional Experience Detail 1997 - Current
Windows
• Updated Windows Performance Toolkit and configurable features articles for Windows 8.
• Authored a Windows performance whitepaper for Microsoft partnered-OEMs (Windows 8).
• Authored a suite of International Settings Powershell 2.0 cmdlet topics for Windows 8.
Windows Online Platform IX
• Proposed and presented a new content plan to revitalize existing and obsolete documentation for a key technology. Received buyoff from all strategic partners and managers to proceed with this effort. Redeveloped, restructured, and rewrote a documentation set that includes a deployment guide, an operations guide, and a technical reference guide for a core Windows Server technology.
• Authored a suite of administrator help topics for Windows Intune®, a cloud-based PC management system. Worked closely with product teams to improve user interface design.
Office SharePoint
• Authored a diverse set of articles for the IT Professional audience for SharePoint Foundation 2010 and SharePoint Server 2010. Topics included Service application and service management, Web applications management, Database management, and Manage RBS. Authored a technical whitepaper for upgrading with minimal downtime on SharePoint 2007 systems: Configure a server farm for minimal downtime during software updates (Office SharePoint Server 2007).
• Successfully navigated documents from inception to on-time completion for publication deadlines. Collected information from a wide variety of sources to deliver clear and concise documentation for complex technologies. Worked both independently and in a collaborative mode for shared technology areas.
Windows Mobile
• Authored and edited networking topics (APIs, reference, design) and technical whitepapers for the Windows Mobile development platform.
• Ported Vista networking topics to new Mobile operating system platform
Technical Services & Engineering (Platform Business Management)
• Performed in the capacity of senior technical writer and content manager for the Platforms Business Management Technical Services & Engineering Tools Team. Responsible for all content design, creation, and publication. Performed as content manager, author, editor, graphic artist, publicist, and researcher.
• Worked with executive sponsors to drive new documentation effort across multiple product lines. Created and delivered presentations to bring program managers onboard with new communications strategies. Interviewed user groups to incorporate best value-add documentation deliverables to overall communications and publishing strategies.
• Created SharePoint/Infopath portal for submission and tracking of technical writing projects.
• Researched, developed and wrote documentation for a software developer audience. Completed documentation sets that demonstrated an understanding of programming principles and complex state-of-the-art architectures. Designed and authored the first software development kit to be published by this team.
Cross team
• Performed as a freelance technical consultant, writer, and editor for Microsoft Corp. Significant projects included the Microsoft Security Planning Guides: The Administrator Accounts Security Planning Guide, Implementing Quarantine Services with Microsoft Virtual Private Network Planning Guide, The Secure Access Using Smart Cards Planning Guide, and The Services and Service Accounts Security Planning Guide.
Windows Server
• Technical writing lead for the Designing a Managed Environment book of the Microsoft Windows Server 2003 Deployment Guide. Wrote three chapters in that book: “Deploying Software Update Services ,” “Migration of User State,” and “Deploying a Simple Managed Environment”. As lead, managed the writing project content and work of 4 other technical writers and a technical editor. Additional writing projects included the “Deploying Updates Using Windows Update and Automatic Updates” module of the Security Guidance Kit and the whitepaper “Using Administrative Template Files with Registry-Based Group Policy.”
“Deploying Software Update Services” is available in the print version only.
• Designed and delivered strategic planning presentations for new documentation schemas to product teams and mid-level management. This included the redistribution of clustering technologies throughout a wide range of supported platforms. Recruited executive sponsors and obtained cross-team buyoff for this distributed model approach to a major documentation release.
• Provided strategic communications support for upper-level product managers to evangelize their products and prioritize their messaging in the publishing sphere.
• Created and presented new documentation models and projects to small and large business groups. Created visual presentations in support of oral presentations. Worked with directors across product teams to present and promote the creation and publication of step-by-step tutorial guides for Windows Server technologies (networking, security, change and configuration management, Active Directory, backup, file and print servers, etc.).
• Authored two chapters for the Windows Server 2000 Change and Configuration Management Deployment Guide: “Managing User Data and Settings” and “User State Migration.”
• As writing lead, I developed the conceptual and functional requirements for over 40 Windows 2000 Deployment Step-by-Step Guides. As project lead, managed the workflow, content, and delivery by 2 technical writers and 2 technical editors. TechNet has dismantled this collection, but many of the documents are still available at http://technet.microsoft.com/en-us/library/bb727167.aspx.
• Authored technical whitepapers, technical overviews, case studies, and other articles as part of an online technical library for Windows 2000 Server. Subject areas included Windows 2000 clustering, Microsoft Web Telephony Engine, Telephony API (TAPI), Microsoft Remote Access Services, and Virtual Private Networking.
Certification/Education
Novell Certified NetWare Engineer 1990
Southern Illinois University, English
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