Engineer Customer Service

OBJECTIVE

A creative, technical and self motivated professional accustomed to excelling in a competitive, challenging and fast-paced working environment. Who has been maintained firms understanding of new and emerging technologies with good communication skills, resourceful and possess common sense.

With more than five years of experience in the field of data networks planning, designing, implementation, administration and troubleshooting; seeking a dynamic position within a respected organization so that I can contribute fully to its growth and profitability.

TECHNICAL SKILLS

1) More than five years of experience in network optimization, designing, management and support.

2) Hands-on experience in configuring various types of network security appliances and techniques including firewalls, VPNs, encryption, intrusion detection, access control.

3) Knowledge of TCP/IP, OSI Model, FRAME RELAY, ATM, DSL, ISDN. Protocols like RIP1, RIP2, IGRP, EIGRP, OSP, BGP, VLAN, VTP, STP, Layer 2 and Layer 3 devices.

4) Worked with Microsoft Back office products and Operating Systems such as MS Exchange Server, ISA Server and Windows (All versions).

5) Able to interact well with people from diverse backgrounds.

6) Resourceful problem solver with proven analytical and co-ordination skills.

7) Personal development skills like interpersonal, communication, team building organizational planning, presentation, assertiveness, negotiation and body language.

8) Planning, organization and leadership Structure Designing, Liaison with Vendors and Client Relationship, Project Management, Research and Analysis, Training and Instructions.

EXPERIENCE

I-AXCESS (Free Zone)

Sharjah, UAE

I-AXCESS is the main distributor of NETASQ, ACRONIS, TREASURESTONE and KASPERSKY in Middle East and Africa. We offer our channel partners and system integrators a full service of network security, data backup and recovery that ranges from assessment, positioning the product, installation, training, support and management.

IT Consultant

Jun 2010 - Present

1) Responsible for the pre-sales and after sales support of Netasq UTM, Acronis Backup and Recovery, Treasure Stone and Kasper-sky Antivirus across all over GCC.

2) Responsible for the installation, training and support of Netasq Firewall, Acronis Backup and Recovery and Treasure Stone according to the requirement of system integrators and channel partners.

3) Investigate user problems, identify their source, determine possible solutions, test and implement solutions to the client site.

4) Providing demonstration, training and Proof of Concept’s to the resellers and partners.

5) Provide secure encryption solution via SSL and IPSEC tunnels to the customers

Max-Com Internet Services

Karachi, Pakistan

Max-Com is one of the most emerging broadband Internet services providers of Pakistan. One of the major services is DSL (Digital Subscriber Line), which is an advanced technology, allowing up to 50 times higher data transfer rate compared to dial-up over standard copper telephone lines.

Network Support Engineer

Oct 06 to May 09

1) Served the organization as a Network Support Engineer for more than two years. Initially appoint as a DSL Support Engineer and responsible for the installation and configuration of different types of ADSL modems and wireless equipments of vendors like Alcatel, Dlink, Netgear, Aztech and Zyxel

2) Configuration and installation of Cisco/ Juniper switches, routers like Cisco 1700 series to 2600 and 3600 series plus Juniper Net-Screen firewall at different client end locations

3) Provide solution for data networks over layer 3 and layer 2 supports for clients, which include securities and leading organizations. Solutions for data connectivity include PPP over ATM or PPP over Ethernet and IP over ATM on ATM backbone, Layer 4 tunneling on ATM/Internet cloud, Data connectivity through wired and wireless media. End-to-End solution and troubleshooting for Layer3 protocols: Static, EIGRP, and OSPF plus Layer 2 and Layer 3 VPN connectivity

4) Responsible to Design and implement Networks for different companies. Having hands on approach to issue resolution, with strong relationship building skills and a commitment to proving outstanding customer service.

5) Develop information technology/telecommunications strategies related to personnel staffing, training and other requirements. Consults with senior management and users regarding adoption of a technological architecture/framework and plans

Outsource Technologies Private Limited

Karachi, Pakistan

Outsource Technologies is a call center, which provides online vocal support for their US clients.

Assistant Network Engineer

Aug 06-Oct

1) Responsible for the LAN and WAN connectivity

2) Server Installation, Implementing network designing, configuring, and trouble-Shooting

3) Domain Controller, DNS, DHCP, ICS, Web, FTP, VPN, Routing and Remote Access

4) Installation, troubleshooting and management of computer hardware and software

5) Co-ordination with network administrator and other members for project implementation and problems resolution

6) Restricting user by implementing rules and policy via ISA server and active directory.

7) Network printer’s management and troubleshooting.

Certifications

CCNA

Cisco Certified Network Associate

JUNIPER

Juniper Network Certified Internet Associate Enterprise Routing

NETASQ

Certified Netasq Administrator

Equipment

Firewall

NETASQ 30U, 70U, 120U, Pix Firewall 525,515E,

Fortigate FG50B, FG60C,

Juniper Net-screen

Servers of Various Brands e.g. HP, DELL, COMPAQ

OS

MS Windows NT 4.0, MS Windows Server 2000,2003 & 2008

MS BackOffice

MS Exchange Server, MS ISA Server,

Applications

Acronis Backup & Recovery 10,

FarStone Total Backup Recovery 7,

MS Visio Professional

MS Office (Excel, Word, Power Point, Access, Outlook)

Routers & Switches

Cisco 2900s, 2800s 2500s Routers

Cisco Catalyst 6500s, 4500s, 3500s, 2900s,2300s Switches

Qualification

MS Computer Networks and Communication

2007-2009

Hamdard University, Karachi

B.E Computer Engineering

2002-2005

Sir Syed University Of Engineering Technology, Karachi

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