Technical Architect, Technical Manager

Location:

SAN DIEGO, CA, 92107

Salary:

90000

Posted:

August 25, 2009

Contact this candidate

Resume:

-- Technical Architect - Program Director - Technical Manager --

Accomplished and results-oriented professional with unique blend of project management and IT/systems analysis skills that enable achievement of exceptional results. Extensive background in supporting technical environments to drive business value and strategic objectives. Proven ability in leading high-performing Information Technology departments and customer / technical support programs. Consistent history of reducing costs as well as improving efficiencies and productivity. Competent at originating, leading, and coordinating projects. Articulate communicator and intuitive leader bridging gap between technical and non-technical personnel. Possess strategic perspective and long-term vision combined with commendable implementation of initiatives. Excellent interpersonal and presentation skills; able to multitask in fast-paced environments.

Strengths

- Exceptional analysis and planning abilities essential in achieving overall organizational objectives

- Expert conceptual knowledge of systems alignment, processes, and data structures; utilized acquired information on business workflows and requirements

- Adept at formulating and implementing corporate policies and procedures

- Encourage teamwork and proper execution of job function

- Committed to self-education on recent technologies and flexible in adapting to user group needs

- Accustomed to handling escalation and prompt problem resolution

TECHNICAL SUMMARY

APPLICATIONS DEVELOPMENT TOOLS

MESSAGING, OFFICE AND GROUPWARE Lotus Notes | GroupWise | Exchange 2003/20007 | SnapStream

SYSTEMS NETWORKING VoIP Solutions | TCP/IP | Cisco

DATABASE Microsoft SQL | MySQL

RELATED EXPERIENCE

VICE PRESIDENT OF TECHNICAL SERVICES

SAN DIEGO FUTURES FOUNDATION - SAN DIEGO, CA 2008-PRESENT

- Effectively develop and implement innovative business plan to expand technical services client base as well as improve capabilities of the existing team

- Implement client monitoring system that effectively assist technical service model for SDFF clients

- Supervise internal personnel, budgets, and technology; maintain positive business relationships with vendors to provide a wide range of products and services

- Provide consulting services to clients, assisting on system functionality and availability improvements to their end users

- Offer system design services to customers, from a single location with 5 users to more than 100 strategically located across multiple cities

- Establish and develop a sole source of IT outsourcing support infrastructure-compliable that manages more than 30 servers and 500 desktops spread across multiple clients with minimal staff

Key Accomplishments:

- Productively tripled yearly income of the technical services organization in just one year

- Successfully developed and established multiple server vitalization solutions utilizing and applying VMware ESX and Server 2008 Hyper-V solutions for multiple clients

- Effectively designed and migrated customers from local storage to NAS, iSCSI NAS and Fiber Channel storage solutions of up to six terabytes

- Efficiently created and managed numerous networks, ranging from simple local networks to complex networks spread across multiple cities

- Played an integral role in the implementation and migration of clients from Exchange 2003 to Exchange 2007 e-mail solutions

- Supervised and configured network firewalls, such as Cisco ASA, SonicWALL NSA, Firebox, and others

- Created, implemented, and supported a wide range of Server 2008 and 2003 solutions

- Established a robust disaster recovery model for both physical and virtual server implementations

- Consistently achieved technical goals of both team and clients

DESKTOP FRAMEWORK MANAGER / DESKTOP ENGINEERING MANAGER / SYSTEMS ARCHITECT NORTHROP GRUMMAN - SAN DIEGO, CA 2006-2008

- Implemented solutions to resolve operational issues as well as prepared for needed future technology

- Served as an architecture owner for all desktop services and desktop automation components

- Coordinated directly with the NG Asset Management Team Architect and implemented solutions that enabled collection of data from environment in support of billing activities

- Supervised Desktop Engineering Team responsible for creating and supporting Active Directory OU

- Spearheaded and supported various projects, services and teams, including Login scripts; Active Directory Group Policy that consisted of more than 1000 business units across 54 different counties; application integration into the existing infrastructure; antivirus service; automated software delivery using Microsoft Systems Management server; operating system patch management; mobile device encryption services; Enterprise standards and technology implantations; public services security architecture and development, among others

Key Accomplishments:

- Successfully established and implemented desktop automation solutions to streamline desktop refresh process

- Effectively developed emergency technical services to all County of San Diego Local Assistance centers immediately following the fires in 2007

- Established a remote support team that is capable of resolving more than 70% of the break fix ticket volume remotely

- Developed and generated a complete laboratory environment that mirrors the County of San Diego infrastructure for development of installation packages, antivirus, SMS, Active Directory, and other desktop automation solutions

- Key contributor in the Northrop Grumman Transition Team that successfully migrated more than 500 applications from the County of San Diego area to data centers in Plano, Texas and Tulsa, Oklahoma

- Proactively involved in the development of a technology roadmap that will successfully lead to the implementation of a Windows Vista operating system standard for the County of San Diego

- Improved and aligned processes, procedures, and technologies with required service levels

ENGINEERING MANAGER / SYSTEMS ENGINEER/ SYSTEMS ARCHITECT

COMPUTER SCIENCES CORPORATION (CSC) - SAN DIEGO, CA 1998-2006

- Presented transformation solutions to multiple CSC customers, including County of San Diego, Sempra Energy, Textron Financial, Nextel, BAE Missile Systems, and Raytheon Missile Systems

- Supervised and administered more than 1,600 application installs spread across more than 50 County of San Diego and San Diego Superior Court departments

- Collaborated with County of San Diego department leads to monitor project results and ensure utmost customer satisfaction

- Coordinated directly with the County of San Diego Chief Technology Office to institute project direction and develop solutions

- Participated in the County of San Diego ITGM meetings, delivering presentations on new technologies

- Established engineering and development standards and best practices in order to maintain ISO 9000 certification

- Served as primary point of contact for all architectural desktop and software changes in the County of San Diego environment; communicated technical decisions with the San Diego Superior Court and County of San Diego Technology Office

- Rendered assistance to all desktop technicians, help desk personnel, County of San Diego department manager or user, CSC management, and application developers

- Negotiated and supervised staffing levels for special projects

- Directed all MSI- and script-based installation development.

ey Accomplishments:

- Effectively supervised a team of server and desktop engineers in conducting complete desktop and server refresh for the County of San Diego; creating a complete Active Directory infrastructure; developing over 1,400 MSI (Microsoft Windows Installer) packages for distribution; migrating more than 100 applications to new servers; and the complete removal of all Novell and Banyan from the customer environment in 18 months

- Played an integral role in deploying Microsoft Exchange, BlackBerry, Active Directory 2003, County VPN, Public Web Proxy, and many other application infrastructures

- Designed, deployed, and maintained Windows 2000/2003 Active Directory environment, Microsoft Systems Management Server 2003 Infrastructure, Windows Software Update Services patch management Infrastructure, and Active Directory Distributed File System Software Distribution infrastructure for the County of San Diego

- Managed and developed enterprise wide projects resulting in more than $5M in company-awarded revenue

- Developed more than 500 MSIs, WinInstall, and Wise Installer installs for various deployments through Active Directory

- Designed and managed desktop and server technology solutions for networks involving approximately 200 to 30,000 desktops

- Designed and deployed multiple desktop management software tools using web- and client-based architecture

EARLIER CAREER

DEVELOPER - MICROSOFT - REDMOND, WA 1996-1998

NETWORK ADMINISTRATOR - BUFFALO EXCHANGE - TUCSON, AZ 1993-1996

EDUCATION

Bachelor of Science in Information Technology

- University of Phoenix, San Diego, CA

Technical Degree in Computers

- ABC Tech, Tucson, AZ

TRAINING

- Windows 2000 Microsoft Certified Systems Engineer (MCSE)

- Windows NT 4 MCSE

COMMUNITY INVOLVEMENT

- Volunteer / Technical Assistant, Susan G. Komen for the Cure

- Volunteer / Technical Assistant, Ronald McDonald House of San Diego

- Volunteer / Fundraiser, Team in Training, Leukemia / Lymphoma Society

Contact this candidate