Customer Service Manager
Resume:
Fannala Rayford
Little Rock, AR, 72201
*********@*****.***
Dear Hiring Manager,
In today's customer service oriented society, timely, friendly, proactive service is sought to enhance future business growth. Customer loyalty is always impacted when you employ the right service professional to represent you when assisting your valued customers. My long term experience in the service industry has taught me how to meet and exceed each customer's expectations with service that sells. I have assisted all types of customers in all types of settings.
I have obtained a Bachelor of Science Degree in Business Administration/Management. Along with my customer service experience, I also have office experience, cash handling, and management experience, and data entry. I am familiar with the Microsoft Programs. I realize that acquiring and maintaining loyal repeat business as well as spreading the word of your business through these loyal patrons is of the utmost importance in every company.
Working in these different types of environments has provided me with a strong base of communication knowledge. It has also helped me to learn how to develop a strong relationship with customers and my peer surroundings. I wish to build on my career and this position is able to offer that. I am ready to take on more responsibilities and eager to learn new tasks.
I firmly believe that I can be a good fit in your company. Thank you for your time and consideration.
Sincerely,
Fannala Rayford
FANNALA RAYFORD
31 Red Leaf Circle
Little Rock, Arkansas, 72201
*********@*****.***
OBJECTIVE
To secure a position with a well established organization with a stable environment that will lead to a lasting relationship.
Qualifications/Skills
• Excels at multitasking in a fast-paced environment, completing projects within time and budget constraints
• Maintain excellent written and oral communication skills, problem resolution abilities and a high level of confidentiality
• Superior telephone, customer service, and computer skills, can type 60wpm,data entry of 10,000+kph proficiency in MS Word, Excel, PowerPoint, and Outlook
• Excellent with customer support services by phone and in person
• Knowledgeable of office duties and skilled at learning new concepts quickly while working under pressure
Activities/Honors
Academic Challenge Scholarship (two years)
Elegant Ladies Club Scholarship (four years)
Sigma Beta Delta Honor Society
EXPERIENCE
Office Assistant/Cashier, Mad Butcher, Fordyce, Arkansas August 2010-February 2012
Responsible Duties: Taking incoming calls, dealing with such calls promptly in a professional manner, and redirecting appropriate calls to other individuals or department within and outside the establishment; receives cash and checks as payments for utility bills such as; Entergy, CenterPoint, and Windstream over the counter by entering payment data into computer; operate computerized cash register and balance stubs with monies; make daily deposits; Run daily reports based on cashier's accuracy report; Respond quickly to customer needs and concerns; sell money orders and process Western Union transactions; follow all rules and procedures; acts as a communication source between manager and customers;
Assistant Manager, Family Dollar, Fordyce, Arkansas March 2010-August 2010
Responsible Duties: Balance receipts and prepared daily deposits; operate computerized cash register;
provided excellent customer service by phone and in person; resolved customer complaints effectively
and efficiently and making sure the employees are doing so as well; responsible for opening and closing
duties; provide reliable support to the manager in regards to the stores daily functions; act as manager in
the absence of store manager; unload truck and stock merchandise on sales floor
Cashier, Family Dollar, Fordyce, Arkansas July 2008-March 2010
Responsible Duties: Operated computerized cash register and scanner and balance with accuracy;
Unload and stock merchandise in appropriate departments; provided great customer service by responding
quickly to customer concerns and needs; follow rules and procedures; good knowledge of the products
that are available in the store; receive cash or other forms of payment after purchase from customers;
always ensure adequate amount of cash is available at cash counter so that balance can paid
Cashier, Wal-Mart, Fordyce, Arkansas February 2007-August 2007
Responsible Duties: Operated computerized cash register and scanner; Greet Customers with a positive
attitude; stock merchandise in appropriate departments; follow rules and procedures; good knowledge of
the products that are available in the store; receive cash or other forms of payment after purchase from
customers; always ensure adequate amount of cash is available at cash counter so that balance can paid
EDUCATION
Bachelor of Science, Business Administration/Management December 2011
University of Arkansas at Pine Bluff, Pine Bluff, Arkansas
REFERENCES: Available upon request
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