Network/PC Service Technician
Resume:
Raymond C. Acocella, Sr.
Dover, DE. 19901
Mobile: 302-***-****
E-mail: *********@*******.***
Certifications and Degrees
Comptia A+, Network+
Dell Associate for Optiplex and Latitude Products
HP Certified Professional for PC, Notebook & Printers
Completed an CCNA & MCSE program through Network Learning Institute of Mt. Laurel, NJ
Education
2011 Sep – Wilmington University Dover, De
Computer and Network Security Degree
Starting Completion Bachelor of Science Degree, with the goal of graduating in Spring 2013
2002 Mar – 2003 Jun Skagit Valley College Oak Harbor, WA
Computer Information Systems
Associate in Technical Arts Computer Information Systems with Certificate in Networking, Microcomputer Applications and Repair
1999 Sep – 2001 Jun Skagit Valley College Oak Harbor, WA
General Degree with Computer Science Emphasis
Associate in Arts University College Transfer (AAUCT)
Employment
PC Specialist
Red Clay Consolidated School District
Wilmington, DE
September 2010 – November 2011
Job function ranged from PC and Printer maintenance of Red Clay Consolidated School District PC Equipment on a daily basis. Some examples of my typical tasks would be: Troubleshooting, Diagnosing of PC Trouble Calls, Deploying applications via Altiris Deployment Servers, etc…
• Managed the McKean High School, Evan G. Shortlidge Academy, Lewis Elementary and Brandywine Springs Middle School & Elementary
• Performed long and short-term projects for Red Clay Consolidated School District. These projects ranged from PC Swap-outs, Replacement of End of Life Equipment and Preparing for the State of Delaware DCAS State Student Testing.
• Performed Network Data Closet Clean-up for various Schools in the District, which involved: Ordering of Supplies; Tracing of installed Cabling; Swapping out cables to conform to District Cabling Color Code; the Labeling of each cable (to aid technician troubleshooting time) and the proper routing & bundling of cables in Network Rack Supports.
Site Engineer
Technisource for JP Morgan-Chase
Bear, DE
June 2010 – Sept. 2010
Job function was to act as a Data Center Technician for CDC1, located in Bear, De and CDC2 in Wilmington, De.
Tasks assigned:
• Rack server and Data Center Equipment
• Cabling Data Center Equipment with Power, Copper (Ethernet) and Fiber
• Labeled and tested connections to ensure network connectivity
Technical Technician
Capital School District
Dover, DE
September 2009 – May 2010
Job function ranged from PC, Server and Printer maintenance to assisting in managing Capital School District network on a daily basis. Some examples of my typical tasks would be: Script Logic Modification, Active Directory Management, LightSpeed Anti-Virus Administration and implementing Microsoft WSUS Update Servers.
• Assisted in managing all windows servers and workstations for Capital School District
• Managed all Dover High School IT Equipment for over 4 months
• Deployed new software as needed throughout the District
• Assisted in maintaining security for the entire network
• Performed long and short-term projects for Capital School District. These projects ranged from PC Roll-outs, LightSpeed Member Anti-Virus Servers, WSUS Deployment Servers and planning for the Upcoming DCAS State Student Testing
Customer Support Technician II
DTCC – Wilmington Campus
Wilmington, De
2008 Sep – 2009 Sep
• Deliver outstanding customer service to Help Desk clients servicing: PC’s, Notebooks, and Printers
• Instructed Students and Staff on MS Office 2007 Applications, In-House Web-Mail and other software as needed.
• Team Leader that installed an Emergency Announcing System in the 3 Wilmington Campus buildings that will be utilized through the Current Phone System
Sr. Customer Technician
MTM Technologies, Inc.
Dover, DE
2006 Aug – 2008 Feb
• Deliver outstanding customer service to MTM’s clients servicing HP Servers, PC’s, Notebooks and Printers
• Completed a project servicing the client WSFS Bank with PC, Printer and Server hardware support and replacement.
• Completed a 20 week contract with BEEBE Medical Center to assist them with a Desktop Deployment and learned a new Application Packaging Software.
Technical Services Technician
Burris Logistics
Milford, De
2005 Feb – 2006 July
• Deliver outstanding customer service to Burris's 14 Warehouses and Corporate Offices in the PC, Thin Client, Printer and minor RF devices.
• Documented, Maintained, Built and patched Dell & HP Servers on the company network via remote tools or on site when needed.
• Provide excellent support by assisting on the IT Support Desk in resolving customer trouble calls by troubleshooting and supporting the Help Desk Technicians by providing Level II support.
• Assist in the documentation, IT Equipment Purchasing and Virus Protection of the Entire Network.
• Administer the Anti-Virus (McAfee), Web-Sense and ADP Programs for the whole company.
Lead & PC Technician
TEK Systems
Various Locations for Short Term Contracts at Various Customers
2003 Sept –2004 Aug
• Supervised up to 11 skilled computer technicians and Assisted with network protocols and applications utilizing Active Directory for the Navy-Marine Corp Intranet (NMCI) Project.
• As Local Network Administrator, ensured host network connectivity by assigning specific interface addresses for potential workstation/operator usage.
• Upgraded Operating Systems and Applications on workstations customer defined Network image.
Network Technician
Oak Harbor School District (OHSD)
Oak Harbor, WA.
2003 Jan – 2003 Mar
• Performed Technical Support to Oak Harbor School District and City of Oak Harbor, WA assisting users in accessing Workstations and Networking Infrastructure.
• Help Desk Technician - answered customer trouble calls via telephone and email.
• Diagnosed, Troubleshot, Repaired and Wired Network and associated infrastructure (PC’s, Printers, Switches, etc…)
Petty Officer
US Navy
Various
1981 Jun – 1998 Oct
● Supervised 40 persons in maintenance, repair and cleanliness of US Navy assets.
● Responsible for Documentation, Inspection and timely submission of Computer generated Maintenance and Supply Reports.
Skills and Knowledge
• Windows 2000, XP, 7 and Windows 2003 and 2008 Server
• Windows WSUS Update Services Administration
• Lightspeed Anti-Virus Server Configuration
• Symantec Enterprise Protection Suite Anti-Virus
• McAfee and Lightspeed Anti-Virus Enterprise Administration
• Blackberry Device Configuration and Management
• WebSense Internet Monitoring Software
• Microsoft Office 2000 – 2007
• Active Directory, Group Policy, Software Deployment etc.
• Microsoft Security for Servers, Workstations, and Mobile Devices
• Server and Client Hardware
• Group Policy design and administration
• ScriptLogic Network and Client Administration
• Altiris Software Deployment
Community Activities
• Scoutmaster, Boy Scout Troop 109, Magnolia, De since 2005
• Magnolia, United Methodist Church Trustee
• Magnolia, United Methodist Church Admin Board Member
• Magnolia, United Methodist Church IT Chair
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