Customer Service Project

Ranjith Kumar P

Siebel Consultant

Email: ************.*@***.***

Phone: +91-756*******

Experience Summary:

I am an associate with Tata Consultancy Services for the last 4.4 years.

In about 4 Years 2 month of experience in Siebel. Siebel experience includes Configuration, Business Service Scripting (eScript), Development of Workflows, Workflow Policies, Web services,EAI and BI Publisher.

Worked on Siebel Loyalty , Siebel eCommunications, Siebel Sales, Siebel Service and Siebel Marketing.

A confident individual with experience in Development area of Telecom domain. To add significant value utilizing code design/writing, testing/debugging, user interface design in a dynamic environment.

Technology:

Below is a list of important hardware, software products, tools and methods that I have worked with.

Siebel Applications &

Versions • Siebel Call Center 8.1

• Siebel Order Management 7.8

• Siebel eConfigurator 7.8

• Siebel Marketing 8.1

• Siebel Sales 8.1

• Siebel eCustomer 8.0,8.1

• Siebek eCommunications 7.8,8.0

• Siebel Loyalty 8.1

Siebel Modules • Siebel Tools

• Siebel Scripting (eScript)

• Siebel EAI (Enterprise Application Integration)

• Web Services

• Siebel Workflow

• Siebel Runtime Events

• Siebel Object Manager

• Siebel Smart Scripts

• Siebel System Administration

• Oracle BI Publisher

Operating Systems • Window 2000/XP/NT,Solaris.

Data Bases • Oracle 9i,Oracle 10g

Languages • C

• Siebel-eScript

• SQL

• WSDL

Tools • Siebel Tools 7.8

• Siebel Tools 8.0

• Siebel Tools 8.1

• PL/SQL Developer

• Toad

Qualifications:

Degree and Date University Specialization

Bachelor of Technology.

May - 2006. JNTU Electrical and Electronics Engineering.

Assignment in TCS :

Landmark Group Dubai

Project Name Landmark Loyalty Enhancement and Support

Duration Mar 2011 – Aug 2011

Client Landmark Group Dubai

Position Team Member

Responsibilities • Resolving the Issues

• Quarterly Statement Generation

• Fine tuning Performance issues for LOY Engine.

• Redesigning the POS Data load

• Development of Integration with Portal for daily transaction load.

• End User trainings.

• Loyalty Promotions Setup.

• Monitoring the daily scheduled Jobs.

• Technical design documentation.

About the project The Landmark Group is dedicated towards enhancing its relations with its customers. One such major step towards this goal is the initiation of a loyalty program by the Group, Centre Point Privilege Club (CPC) in the Middle East.

The aim of our Loyalty team is to focus on building a profitable relationship with our customer’s that lasts a lifetime through excellence in customer service. Therefore Landmark Group has embarked on a new endeavour to re-launch the CPC loyalty program this time with a controlled centralized approach.

Technical Platform Unix IBM AIX, Oracle 10g, Siebel 8.1

Work location Dubai,UAE

Asharqia Chamber of Commerce

Project Name TUM Phase 2 Siebel CRM Implementation

Duration Aug 2010 – Feb 2011

Client Asharqia Chamber of Commerce, Saudi Arabia

Position Team Member

Responsibilities • Demonstration Siebel OOB features to the client.

• Gathering Requirements from SME’s.

• Writing Functional and Technical Requirements.

• Gap analysis.

• HLD and LLD

• Installation of POC server at the client location.

• Integration Design.

About the project Chamber of Commerce is one of the leading private government agencies in Saudi Arabia, which provides many services to its Members. Project objective is to enhance the Chamber process and services to customers.

Technical Platform Windows XP, Oracle 10g, Siebel 8.1

Work location Dammam, Saudi Arabia.

Landmark Group Dubai

Project Name Landmark Loyalty Implementation

Duration SEP 2009 – AUG 2010

Client Landmark Group Dubai.

Position Team Member

Responsibilities • Understanding the functional requirements of the project

• Contributed in preparation of SRS, Gap, LLD and HLD.

• Siebel Loyalty Program Configuration

• Preparation of the Training Document

• Developing Task flows for loyalty services.

• Developing loyalty member management.

• Development of Loyalty application configuration like accrual and redemption process.

• Setting up Promotions.

About the project The Landmark Group is dedicated towards enhancing its relations with its customers. One such major step towards this goal is the initiation of a loyalty program by the Group, Centre Point Privilege Club (CPC) in the Middle East.

The aim of our Loyalty team is to focus on building a profitable relationship with our customer’s that lasts a lifetime through excellence in customer service. Therefore Landmark Group has embarked on a new endeavour to re-launch the CPC loyalty program this time with a controlled centralized approach.

Technical Platform Unix IBM AIX, Oracle 10g, Siebel 8.1

Work location TCS – Hyderabad.

DNA Telecommunications

Project Name DNA Siebel Implementation

Duration JUL – AUG 2009

Client DNA, Finland

Position Team Member

Responsibilities • UAT Bug Fixing

• Resolving Performance Issues.

• Development of eCustomer portal.

• Siebel Integration with the payment gateway.

About the project DNA Finland provides its customers with, national wide mobile telecommunications services.The Project objective is to implement the Siebel Order management and eCustomer portal for DNA.

Technical Platform Windows XP, Oracle 10g, Siebel 7.8

Location(s) TCS, Chennai

CTBC iVOCE Multimedia

Project Name CTBC iVOCE Multimedia

Duration APR 2009 – JUN 2009

Client CTBC

Position Team Member

Responsibilities • Involved in development of Order management functionality. (Includes Configuration, Workflows, e-Script)

• Development of Agreement-Quote functionality.

• Development of Service Request Module.

• UAT Bug fixing and coordinating with the client for UAT.

• Bug Fixing

About the project CTBC is the leader provider of telecommunication services in Brazil, and offers to its clients a large array of services such as: wireless, voice, data and cable TV. Intending to fulfil the objectives of more agility, simplicity, competitively and orientation towards a converging environment, CTBC has created the i.YOU program. This program aims to implement IT solutions for: CRM, Portal, Provisioning, Inventory, Activation and SDP aligned to the frameworks, eTOM and SOA to make it possible the new NGN standard communication network within a delay of 2 to 3 years

Technical Platform LINUX Red Hat, Oracle 10g, Siebel 8.0

Work location TCS - Chennai

Alestra Siebel Upgrade

Project Name Alestra Siebel Upgrade

Duration Sep 2007 – Mar 2009

Client Alestra, S.A. de C.V., Mexico.

Position Team Member

Responsibilities • Understanding the functional requirements of the project and Upgrade Process

• Coordinating with offshore team for configuration, scripting and testing

• Development of Interfaces(Like Telemarketing)

• Developing the CR's and Retrofit's

• Preparation of the Training Document

• Testing and defect fixing

• User Acceptance Testing

About the project The primary goal of the project is to provide better service to customers to call centre agents and users from other departments, Resolve issues with the existing application to increase efficiency & effectiveness in billing & customer care. The Application was running on Siebel 6.0 and is upgraded to Siebel 7.8.

Alestra provides telecommunications services under the Alestra and AT&T brand names in Mexico. It offers domestic and international long distance services, data and Internet services, and local services. Alestra serves multinational corporations and large and affiliate Mexican corporations; small and medium-sized businesses; and residential customers.

This project includes the integration of Siebel with about 35 external systems. The EAI Tibco is the middle layer. The whole integration system was implemented using various integration mechanisms.

Technical Platform Windows XP, Oracle 10g, Siebel 7.8

Location(s) TCS, Hyderabad

Training / Continuing Education Summary :

Training / Workshop Location

May 2007 ILP: Initial Learning Program

CMC, Hyderabad

Sep 2007: Siebel 7.8 Essentials TCS, Hyderabad

Effective e-Mail Writing TCS, Hyderabad

iCALMS TCS, Hyderabad

Siebel 8.1 Loyalty Introduction TCS, Hyderabad

Personal Details:

Date of Birth 07-04-1985

Nationality Indian

Languages Known English, Telugu and Hindi

Martial Status Single

Passport Details:

Name as on passport Relationship Passport Number Date of Issue Expiry Date Place of Issue

RANJITH KUMAR PEDDI Self F7577285 17-04-2006 16-04-2016 Hyderabad

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