Customer Service Manager
Resume:
Lissette Suarez
Cutler Bay, FL 33157
Email: *************@*******.***
Objective
To advance my career by joining a progressive and goal-oriented organization utilizing my education and experience towards the enhancement of company goals.
Experience
Assurant Group 2001- 2008
Insurance Processor II
Responsibilities included placing outbound calls to approximately 350 loans daily. Verified coverage on insurance policies with several agencies. Updated coverage and customer information in the system. Reviewed discrepancy reports and corrected any complex issues. Conducted audits to verify other employees’ work accuracy. Assisted in organizing incoming mail and worked on declaration pages. Matched loans in the system and entered over 60 documents per hour. Provided assistance to work team within the department. Updated system with proper registry cleaners and spyware removal tools.
Florida Power and Light/Option One Staffing 2001
Process Manager/ Administrative Support
Provided administrative support to ISP Engineers including other Directors within the Fibernet division. Created a database on the network in order to track current and future projects with deadlines to improve tracking, reporting and better vendor relations. Generated reports and weekly summaries for upper management. Followed up with vendors and internal employees. Printed all past documentation and created a more efficient filing system. Filed all hard copies and stored soft copies onto the network. Scheduled meetings, ordered catering for meetings and events, and purchased supplies for department. Processed incoming and outgoing mail. Assisted engineers in updating designs such as 0C-48 Equipment placement using auto-cad and redline engineering packages. Prepared presentation kits for meetings.
Sunglasshut International Corporate Office 1999- 2000
M.I.S Coordinator/ Administrative Support to CFO/VP
Provided administrative support to the CFO as well as other upper management key personnel. Maintained calendar and coordinated travel arrangements. Processed incoming and outgoing mail, and registered incoming bills. Oversaw attendance and accuracy in timesheets of internal employees. Created and distributed purchase orders as needed. Interacted with vendors and department heads, internally and externally. Assisted telecommunications manager in finding a one point of contact for each telecom vendor in order to easily track, pay, and dispute any fraudulent charges for over 1000 stores. Updated information on the database.
Sears Home Central 1995- 1999
Customer Service Representative
Answered high volume of calls. Sorted and processed incoming and out-going mail. Prepared data entry reports and posted payments. Resolved various customer relations problems and resolved issues with warranty claims.
Education
AA in Computer Information Systems
Miami Dade College Present
Computer Skills
Adobe Photoshop
Type 50-55 WPM
Proficient in Microsoft Office
Windows NT/00/95/98/XP
Internet Research
References Available Upon Request
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