Technical, Information Technology

Jean E. Debe

Stone Mountain, GA *****

Email: *******@*****.***

QUALIFICATION SUMMARY

• Information Systems individual seeks challenging position to contribute acquired skills and experience to the organization.

• Established skills in system installation, configuration, migration and upgrade.

• Ability to analyze technical problems, troubleshoot, support and maintenance.

• Excellent understanding of networking, operating systems, software, and hardware.

• Effective communication skills.

EDUCATION

Bachelor of Science in Information Systems: Data Comm. 06/2010

Touro College, New York, NY

TECHNICAL SKILLS

OS/Applications: Windows XP/Vista/7/Server2003, Mac OS X, UNIX. / MS Office.

Network/Protocols: LAN/WAN, TCP/IP, DCHP, DNS, OSI, VPN.

Hardware Devices: Workstations, Server, Hub, Router, Switch, Printer, and other peripherals

PROFESSIONAL EXPERIENCE

Track Pro Music, West Hempstead, NY 10/2006-07/2011

Technical Support

• Implemented hardware/software, routed cables and configured studio’s system for optimal performance.

• Performed hardware/software troubleshooting, migration and upgrades

• Operated and supported various software/applications.

• Resolved clients concerns about their project through email and phone support.

• Provided customer support in relation to company’s service, and administrative duties.

• Trained employees, and consulted new engineers on technical skills, system setup and operations.

• Engineered project in which client achieved nomination for reputable Stellar award.

MTA-NYC Transit, New York, NY 10/2009-01/2010

Operation Support/Data Analyst Internship

• Maintained high volume of mileage data for all of the city’s transit system.

• Inspected all of city’s train mileage data before entry into database system.

• Performed data queries and report them to other department.

Studio Support, Jamaica, NY 01/2001-10/2006

Engineer/Support (Independent Contractor)

• Worked for various studios on contractual basis.

• Implemented devices, computers, interfaces, and cables in relation operation.

• Arranged equipments and devices for optimal performance for each recording.

• Maintained studio’s system, troubleshoot equipments and devices manually.

• Effectively taught digital audio production through software and hardware.

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