Training, Customer Service, Development, Management, Human Resources
Resume:
PROFESSIONAL PROFILE: Fifteen plus years of experience working in training, facilitation, customer service, management, and human resources with the past 3 years in career coaching and counseling. Goal-oriented professional, skilled in leading and training a diverse workforce. Superb oral, written, interpersonal communication and active listening skills with all levels of business leaders, military ranks, organizations, employees and students. Undergraduate degree in Human Services.
KEY SKILLS:
• Career Coaching and Counseling • Trainer / Facilitator
• Oral/Written Communication • Individual/Group Needs Analysis
• Critical Thinking/Problem Solving • Certified Volunteer Mentor
• Curriculum/Presentation Design • Project/Program Management
PROFESSIONAL EXPERIENCE
Career Coaching / Counseling
• Offer employment assistance and educate participants on job search techniques and resources available through continuous research and monitoring of trend changes daily.
• Provide one-on-one assessments with resume writing and cover letters, career coaching, counseling and mentoring by reviewing, identifying and understanding individual’s needs daily.
• Conduct mock interviews while explaining the various techniques and styles of interviewing such as verbal/non-verbal communication, 30-second commercials, etiquette and interview attire and provide feedback on areas needing improvement.
• Lead Employment Assistance brief during Transition Readiness Seminar (TRS); facilitate the importance of having an Individual Transition Plan (ITP) and assist participants with implementation.
• Facilitate 5-day TRS mandated by Congress to over 50 military members from all military branches and rank structures and their spouses monthly.
• Provide group and individual needs assessments when responding to internal support request; coach management and personnel to help maintain employee retention.
• Instruct five, 3 hour workshops monthly; Career Assessment, Resume Writing, Federal Hiring Practices, Interviewing Techniques and Social Networking.
• Conduct monthly Career Enhancement Courses; Career Portfolio, Professional Writing and Email Etiquette and Job Fair Success.
• Design and deliver curriculum for briefs and workshops using MS Word, PowerPoint Presentations, SMART boards, Laptops and Infocus.
• Work flexible schedules to accommodate learning objectives; comply with directives to ensure all information is covered. Meet competencies established by policies and U.S. Marine Corps Base Orders.
• Organize, illustrate, interpret and adapt instructional material as required to reach and motivate course participants of various organizations, military personnel and adult learning levels.
• Coordinate presenter’s schedules, scheduling of venues, preparation of participant packets and updating training material using MS Word, Excel and Outlook.
• Conduct monthly soft skill training courses (i.e., 4 Lenses/Temperament Intelligence, 7 Habits, Employee Motivation, Interpersonal Communication, The Art of Delegation, Customer Service and Dealing with Difficult Customers) for internal and external clients.
Development
• Authored an article published in organizations island wide resource magazine “Okinawa Living” October 2012 Issue on Career Assessments: Why they are so important?
• Responsible for creating and implementing a satisfaction survey method to capture participant feedback on all Kirkpatrick Level 1-3 training courses for the purpose of evaluating course effectiveness.
• Designed new and /or revised soft skill training curriculum to enhance employee knowledge resulting in cohesive business relationships.
• Created performance measures to enhance the effectiveness and efficiency of the Marine Corps Community Services (MCCS) training program by collecting and analyzing data through Survey Monkey.
• Researched, planned and developed course materials that were technically and procedurally sound and in accordance with prescribed course framework such as; study guides, visual aids, simulations, written tests, training aids, and course outlines geared toward diverse styles of adult learning.
Communication and Leadership
• Seven plus years of public speaking experience in a corporate business environment and throughout the military community with all rank structures.
• Ability to professionally communicate and listen effectively with all levels of employees, management, and military commands. Perform critical thinking and problem solving skills as needed.
• Knowledgeable of military and civilian resources; provide outreach and support to co-workers, employees and various levels of military personnel on available training information.
• Served as a mentor and motivator for new and existing employees to enhance their skills by influencing them to enroll in various soft skill and technical training classes offered by MCCS which resulted in overall effectiveness of personal growth and duties performed for the organization.
• Communicated with internal clients with regard to departmental training needs; conducted needs assessment, analyzed assessments and provided results of analysis with recommended solutions for organizational restructuring.
EMPLOYMENT HISTORY
Nov 2011 – Present
Career Transition Specialist, United States Marine Corps (USMC), Okinawa, Japan
Nov 2009 – Nov 2011
Employee Development & Training Specialist, USMC, Okinawa, Japan
Sept 2008 – Mar 2010
Self-Employed, Bear Buddies Build-A-Bear, Okinawa, Japan
Nov 2004 – May 2007
Medical Technician, Department of Navy, Camp Pendleton, CA
Apr 1999 - Sept 2001
Lockbox/Quality Control Manager, Wells Fargo, Phoenix, AZ
EDUCATION
Associates of Applied Science, Criminal Justice & Human Services, Aug 2009, GPA 3.5
Colorado Technical University, Boulder CO
PROFESSIONAL TRAINING
• Civilian Leadership Development Training; Effective Writing, USMC, March 2012
• Professional Resume Writing, Marine and Family Programs, November 2011
• Federal Resume Writing and KSA’s, Marine and Family Programs, November 2011
• Interviewing Skills and Techniques, Marine and Family Programs, November 2011
• TAPS Peer Mentor, Tragedy Assistance Program for Survivors, November 2011
• 4 Lenses/ Temperament Intelligence (Facilitator), Shipley Communications,
December 2010
• Train-the Trainer Boot Camp (Instructor), The Bob Pike Group, September 2010
• Lean Six Sigma Yellow Belt, United States Marine Corps, March 2010
• Six Sigma Green Belt, GE Capital Corporate, January 1998
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