Port & Shopping Guide

Industry Focus: Customer Service Job Title: Beverage Manager

Experience: 21+ Years Cruise ship Looking For: Permanent Full-Time

Visa Status: Non U.S. Citizen Salary: $40000 - $50000

Education Level: High School Diploma Relocation: Any Location

Travel Preference: No Preference

Nigel Thomas

Address: 31 Kevni, Gauthan, Andheri (W) Mumbai, 400058 India.

Tel: H) # 91-22-267***** (Home) M) # 91-982******* (India)

Email: ************@*******.***

Languages: Fluent English, 2 additional Indian languages

Status: Married

Nationality: Indian

Date of birth: 27/01/1952

Education: High School, India

Certified Hospitality Supervisor/ F&B Controls / F&B Management Courses with AH&LA (USA)

Onboard Training Completed

· Guest Services Management Course

· CCL Management Course conducted by

· J&W University , Miami, Fl.

· Vessel Sanitation – CDC Miami Fl. & Seattle WA

· Basic Safety Survival & Environmental Training

· Crowd & Crises Management Training.

· Good computer skills as I have worked with various inventory systems,

Work History

Beverage Manager,

Holland America - M/s Ryndam

04/07 - Present day

***********@**************.*** Manager Human Resources

My present Salary $ 2850 + Incentives which average $4600 Plus Per month.

Bar Manager on 7/10/2002 – 12/10/06

Assistant F&B Manager till 7/10/2002

Carnival Cruise Lines.

August 1997 – Dec 17th 2006

*****@********.*** Manager Human Resources

As Assistant F&B Manager my responsibilities were:

· 28 galley stewards and 30 team waiters under my supervision.

· Supply budget for the Galley and Restaurant Service Operations.

· I assisted the F&B Manger in the day to day running of the Staff & Crew D. Rooms.

· Promoted to Bar Manager on 7/10/2002

As Bar Manager my responsibilities were

· On an average 60/70 personnel to direct in the beverage service.

· My priorities during my tenure here was to maintain excellence in Customer Care.

· Allocating resources as budgeted by the company maximizing performance and efficiency in both human and material resources.

· Organizing and co-coordinating the F&B Services for events, special functions, parties weddings, meetings and conferences.

· Identifying revenue opportunities, implementing plans to achieving targets and budgets designed for the department.

· Responsible for the Revenue Cost, Guest Ratings, Stock Management and Control, and to help achieve the best results for all of the above.

· Compliance to Health Hygiene & Safety regulations of government and company directives.

· Training, appraising and motivating the team to excel and exceed expectations. Mentoring and training supervisors and prospective middle managers.

Bar Manager.

03/93 – 07/97 1997

Apollo Ship Chandlers

Dolphin Cruise Lines

1600 pax ship to 3500 pax ship.

Responsibilities:

· I had to manage 65 bar staff in this operation.

· For all beverage operations on board

· The bar storeroom.

· This job and its responsibilities were similar to the above except for the additional storeroom stock maintenance and distribution to all outlets similar to the position of a Controller.

· Salary $2400 + Incentives

Bartender; Head Bartender; Assistant Food Manager.

03/89 – 02/93

Royal Caribbean International

Responsibilities:

· I introduced special theme nights in the lounges to promote guest participation and increase revenue opportunities.

· Created bar menus that were tailored to certain out lets that helped to increase revenue and was appropriate for the outlets they were used for.

· I introduced Wine Sampling programs in the ships wine cellars, to increase and promote the sales of wines.

· I added, modified and helped change company recipes

· I introduced a Rum and Coffee Flambé lecture which promotes the Beverage department.

· I designed and sell a package for the Dining Room sales to accommodate and sell drinks to guests who prefer not to buy a bottle of wine (Package includes-Champagne Cocktail or Martini-a glass of Select House Wine Red/White- and –An after dinner cocktail)

· I designed for the fleet special occasion drinks such as World Cup Football, Valentines Day,St.Patricks Day, Halloween and more.

· I organized wine seminars and cocktail demonstrations for guests.

Interest and Hobbies:

Physical fitness, snorkeling and jogging are my favorite sports, yoga and meditation

References on request

Contact this candidate