Engineering Technician

Frank Ortiz

***** ********* *** *** *

Lutz, FL *3558

************@*****.***

Cell: 813-***-****

OBJECTIVE: To utilize the skills that I have acquired to the best of my ability, and advance to the highest level of achievement for myself.

EDUCATION: REMINGTON COLLEGE US 6/2002-07/2004

Tampa, Florida

Associate Degree Computer Networking Technology

SKILLS: Word Excel PowerPoint 10 Key Touch SOX Compliance

Outlook Lotus Notes AS/400 Access Networking

EXPERIENCE: Neubert Aero Corp / NAC Dynamics 01/2009-Present Tampa, FL

Engineering Technician

• Responsible for all Surface Friction Testing Equipment manufacturing, service, technical support, B.O.M. management, project supervision and engineering improvements.

• Developed customer strategies and plans that strictly comply with FAA Regulations.

• Provided customer support and sales support to international customers in the Central America and Caribbean.

• Performed onsite equipment calibration/inspection, design and construction of electronic power control system.

• Extensive experience in using measuring and diagnostic tools to test and modify electronic parts.

• Quality control management according to ISO 9001:2008 Quality Management Procedures.

• Experience applying electronics and mechanical standard concepts, practices and theory.

Thomas Home Improvement 06/2006-01/2009 Tampa, Fl

Operations Manager

• Supervised repair crew

• Performed all accounting functions including payroll.

• On site project manager ensuring all contracts were completed in timely manner and under the proposed project budget.

• Responsible for complete customer satisfaction.

• Lien processing and waivers

• Personal customer service

• Posting of all cash receipts

MetLife Insurance 10/2001 – 05/2006 Tampa, FL

RPC Analyst II

• Worked closely with all levels of management

• Identified, documented and corrected discrepancies so that the payment is processed and accurately recorded and met requirements according to the Sarbanes Oxley Act of 2002

• Correspond both orally and in writing with internal and external customers.

• Work closely with the sales offices to resolve issues on individual policies and processing routines.

• Provide suspense status reports on a weekly and monthly basis to various levels of management.

• Assist in development, implementation and maintenance of policies and procedures related to processing and suspense.

• Customer service

REFERENCES: Available upon request.

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