Customer Service Quality Assurance
Resume:
Patricia E. Oubre
******.*****@*****.***
Permanent Address:
San Clemente, CA 92672
EDUCATION:
Ferris State University, Big Rapids, MI
Bachelor of Science, Health Care Systems Administration Dec 2010
Certified Phlebotomy Technician, ASCP June 2010
RELATED EXPERIENCE:
Central Michigan Community Hospital
• Laboratory Director Internship for HCA August-December 2010
• Phlebotomist October 2010-May 2010
• Phlebotomy Internship May-June 2010
• Updated and reviewed all policies and procedures for general lab, histology, cytology, phlebotomy, blood bank, chemistry, hematology and laboratory information systems. I also made sure all laboratory policy and procedure handbooks were up to date. I helped come up with new ideas on how to decrease the time it took for specimens to be analyzed and then reported to the doctor after they were brought to the laboratory. I also made sure all of Blood Bank's records were up to date and accurate. I went through every questionable account to make sure it was explained in detail. I was in also in charge of employee scheduling.
Spectrum Health-Reed City May-July 2009
• During my internship for Health Care Administration at Spectrum Health - Reed City, I worked closely with the Quality Improvement, Medical Staff, and Education Coordinators. I was responsible for creating PowerPoint presentations for weekly in-services and creating certificates for those employees that passed the in-service tests. With the Medical Staff Coordinator, I helped make sure all staff members had their proper credentials, and attended all medical staff meetings. I also attended Quality Assurance meetings with the Quality Improvement Coordinator. At the time I was at the hospital it was the year JCAHO was coming to inspect so we had to make sure everyone was still being educated on JCAHO standards. I also provided an in-service to all employees regarding JCAHO rules and regulations.
QUALIFICATIONS:
• Trained in memo writing
• Internship with Laboratory Director, organized paperwork/files, reformatted and updated policies and procedures
• Quality Improvement & Education Internships at Spectrum Health
• Certified in HIPAA and OSHA training
• In-Service Training
• Takes directions and criticism well
• Data entry and receiving specimens
• Worked in skilled nursing as well as hospital inpatient and outpatient areas
• Computer skills in Microsoft Word, Excel, Access and PowerPoint versions 2003-present, including Macintosh versions
HONORS:
Recipient, MEAP
Dean’s List Summer 2008-Dec 2010
ACTIVITIES:
Member, Health Care Management Association, Ferris State University Spring 2009
Member, FSU Dance Team, Ferris State University 2007-2008
• Vice-President 2007-2008
Member, Alpha Xi Delta Fraternity, Ferris State University, 2008-2010
• Assistant Membership Vice-President 2008-2009
• Public Relations Vice-President 2009-2010
Volunteer, Stanwood Elementary, Stanwood, MI Fall 2008-Fall 2010
Volunteer, Various Philanthropy events for Alpha Xi Delta Fall 2008-Fall 2010
Volunteer, Relay For Life, Various Locations throughout Michigan August 2007-Fall 2010
WORK HISTORY:
Staples, Inc. July 2011-present
• Sales Associate
• Cashier
• Business Machines
Central Michigan Community Hospital
• Phlebotomist October 2010-May 2011
• Phlebotomy Intern June-July 2010
• Laboratory Director Intern August-November 2010
WORK HISTORY (cont):
Spectrum Health May-July 2009
• QA, Education and Medical Staff Coordinator Intern
SNDB Subway
• Sandwich Artist March 2008-October 2010
Suburban Sports Group
• Figure Skating instructor, Concessions and Front Desk June 2005-January 2008
Cequent Towing Products
• Customer Service Intern Summer 2007
References:
Peggy Moran
Laboratory Director
Central Michigan Community Hospital
1221 South Drive
Mount Pleasant, MI
******@****.***
Lori Hackett
1221 South Drive
Mount Pleasant, MI
Cindi Goben-Hall
Subway
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