Customer Service Administrative Assistant

**** *. **** ** *********, WI ***** 414-***-**** mailto: **********@*****.***

Brandis Turner

Objective I am an ambitious individual who works well in diverse groups as well as on my own. I am seeking to secure a position with an established organization that has a stable environment that will lead to a lasting relationship in a field where I can develop and excel while giving my best to an employer

Experience

6/2007 – 3/2011 Professional Account Management

Milwaukee, WI Collections Team Lead

Responsible for assurance of departmental staff proficiencies. Participated in training and development of current staff as well as interviewing and hiring of new staff. Conducted performance management through ongoing feedback and general policy and process development and documentation.

3/2002 – 9/2006 Citation Management

Milwaukee, WI Lead Customer Support Representative

Responsible for answering calls in a high volume call center, responding to emails, and letters from City of Milwaukee representatives, citizens, and co-workers regarding parking tickets while adhering to company’s quality standards. I processed payments, refunds and returned checks from parking tickets. I participated in training and development of current staff as well as interviewing and hiring of new staff and also ordered & distributed office supplies.

9/2001 – 2/2002 Cierra Tec Training Services

Milwaukee, WI Associate Trainer/Administrative Assistant

Trained multi-level computer users on computer usage, office proficiency, computer software, and customer service skills. I was also responsible for creating & maintain student files. I also answered the multi-line telephone system.

07/1999 – 03/2000 Burger King

Milwaukee, WI Team Lead

Handled crew & customer concerns or issues. Used suggestive sales to generate sales of promotional items & meal upgrades. Balanced, verified & counted down the cash in all registers utilized during my shift.

Education

07/2001 – 08/2001 Cierra Tec Training Services Milwaukee, WI Studied software programs, office proficiency, and typing. Received MOUS certifications in Word, Excel, and PowerPoint

08/1993 – 06/1997 Riverside University High School Milwaukee, WI Studied Keyboarding, Computer Science, Human Services in addition to traditional subjects. Received Diploma and Assistant Child Care Teacher certification

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