Sr. Technical Writer

Alan Bangs

* ********* ****** 603-***-****

Litchfield, NH 03052 email: *******@*****.***

Summary of

Qualifications:

• Provide technical writing services for hardware and software vendors as well as middleware documentation, including Service Manuals, User Guides, and all Product Support collateral.

• Extensive experience dealing with domestic and international network of business partners and product distributors.

• Proficient in Windows, VMS, and Linux/Unix operating systems as well as implementation of Open Source applications.

• Proficient in MS-Office, MS-SQL, V-Basic, Adobe CS, RoboHelp, XML, FrameMaker, HTML, Macromedia Suite, and CMS systems.

• Hands-on, profit driven leader with experience overseeing operations, service management, and project management functions.

Professional

Experience:

Fidelity Investments, Merrimack, NH 2007- Present

Senior Technical Writer

• Create process documents handbook for off-shore IT support team

• Update and create on-line and hard copy versions of policies and procedures documents for use by Insurance sales, operations, and management teams.

• Update processes in conjunction with implementation of a new Oracle based record keeping platform.

• Developed ongoing maintenance and archival protocol for document and image library.

• Documents created in MS-Office, Acrobat, FrameMaker, and DreamWeaver environments for Fidelity’s On-Line Reference site.

Harvard MIT Data Center, Cambridge, MA 2006 - 2007

Senior Technical Writer

• Created Open Source User and Implementation documents and web content for HMDC’s Linux based batch-processing cluster.

• Principal writer and project manager for documenting cluster implementation.

• Documents created in MS-Office, Open Office, Acrobat, and HTML environments.

Adheris, Inc., Burlington, MA 2005 - 2006

Technical Writer / Documentation Specialist

• Provided database documentation analysis and letter development for educational information programs mailed to pharmacy customers.

• Developed and implemented MS-Office / MS-SQL based printing solution adhering to HIPAA privacy requirements.

Hewlett Packard, Nashua, NH 2002 - 2004

Senior Technical Writer

• Supported engineering team’s documentation of Linux Reference Architecture guides and White Papers to be used by internal HP sales and HP partners for Open Source solutions.

• Document packages created in MS-Word, XML, FrameMaker, RoboHelp, Acrobat, and HTML environments for HP’s CMS system.

Improved Technologies, Inc., Tilton, NH 1999 - 2002

Director, Operations and Customer Service

• A member of the management team reporting to the president with responsibility for Service, Production, and Logistics. Involved in all aspects of executing and implementing sales, production, and customer service business plans.

• Developed, produced, and shipped PC and MAC based digital printing systems global network of clients and distributors.

• Implemented company-wide inventory, service, and financial control systems upgrade in 2001.

Iris Graphics, Div. of Creo Products, Billerica, MA 1988 - 1999

Manager, Technical Support

• Responsible for global technical support organization.

Applicon, Div. of Schlumberger, Burlington, MA 1981 - 1988

Senior Technical Support Specialist

• Provided support for Applicon’s CAD/CAM product line in the eastern U.S. to field staff of 20 service and application engineers. Support included hardware, software, and applications running on VAX/VMS based systems.

U.S. Coast Guard 1977 - 1981

Electronics Communications Technician

• Provided remedial and preventative maintenance support for the U.S. Coast Guard’s fleet of icebreakers.

Education:

Univ. of Mass. Boston

• Associates Degree – Electronics Technology

U.S. Coast Guard

• Technical training in maintenance and repair of communications and navigation equipment

Veterans Technical Training Institute

• Linux + Certification

• Network + Certification

• CWNA Certification

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