Senior Sales Engineer

ANINDYA ‘RAHUL’ GOSWAMI

*** ********* ******* • Fremont, California 94539 • 510-***-**** • *******.*****@*****.***

IT SALES ENGINEER

Software/Solutions Engineering ~ CRM Specialist ~ Database Development

Performance focused IT Sales Engineer with strong technical background, credited with developing innovative product positioning strategies leading to significant revenue growth. Offering 14 years of expertise driving multi-national operations for Technology, Business Development, and Product Development. Highly skilled in relationship management, expert director of onshore and offshore resources. Demonstrated success in implementing cutting edge information solutions with a focus on emerging technologies and business linkage. Advance positive company image through public presentation and key alliances with clients and vendors. Extensive international experience, acquainted with various cultures and global markets. Successfully translates highly technical concepts into layman’s terms in order to influence C-Level Executives decision making. Adept manager of virtual teams. Available for relocation.

Areas of expertise include:

Consultive Sales • Market Research/Analysis • Influential Presentations • Project Management • Analytical Problem Solving

Strategic Partnerships • RFP/RFI • Organizational/Staff Leadership • Major Account Penetration • Contracts

Budget Management • Onshore/Offshore Management • Technology Infrastructure • IT Strategy • Software Development

Technology Solutions Implementation • Programming/Database Concepts • Training • Needs Analysis

TECHNICAL SKILLS

MS SQL Server, Oracle, SOAP, JavaScript, VBScript, Ajax, IIS, Apache, ASP, HTML, XML,IBM DB2, Visual Studio, MS Project, MS Windows, Linux

PROFESSIONAL EXPERIENCE

SOFFRONT SOFTWARE, INC. – Fremont, California • 1999-Present

Offers complete web based Customer Relationship Management (CRM) solution and CRM products for the marketing, sales, customer support, and employee support functions with over 2500 customers worldwide.

Senior Sales Engineer

Provide oversight and direction as Lead Pre-Sales Engineer, collaborating with Account Executives in order to maintain key partnerships with new and existing major accounts. Interface with corporate clients in order to analyze and uncover business requirements, develop technical sales strategies, design and facilitate software solutions that meet client’s needs. Effectively communicate the functional and technical value of Soffront’s CRM products. Lead multiple projects and coordinate end-to-end sales cycle, ensuring 100% client satisfaction. Oversee a team of 5 Sales Engineers with 2 located in the US and 3 located in a branch office in India. Determine and understand customer goals and challenges, establishing Soffront’s product as the best fit solution. Build and present customized product demonstrations. Create and deliver RFP responses. Establish Soffront’s CRM technology infrastructure, including demonstrated knowledge of hardware, software, networking, and data security.

Key Accomplishments:

• Exceeded Sales Team Quotas by 25% – 50% every quarter.

• Facilitated well-focused and effective technical presentations, leading to close ratios of 1-4 or better.

• Optimized client relationships, managing large-scale deals of $100K+.

• 95% of client projects completed on-time and on-budget, resulting in high levels of client satisfaction.

• Improved offshore communication options for global teams, revamped process flows, and decentralized management methods in order to deliver global projects more effectively.

• Serve as Technical Account Manager for strategic customers, generating approximately $10K additional revenue per month.

• Collaborated with Marketing Teams in order to achieve ranking on Gartner’s Magic Quadrant for CRM vendors.

WEB DEVELOPMENT COMPANY LTD. – Kolkata, India • 1999

Provides software development, IT staffing, and technology enablement for global clients.

E-Business Consultant

Led a team of 5 software developers in multiple projects to convert traditional client/server applications to web based applications utilizing Oracle 8 / Developer and IBM Webshpere technologies.

Key Accomplishments:

• Oversaw the initiation, planning and execution of various software projects on time and on budget.

• Identified and resolved project constraints. Maintained effective SDLC processes.

ANINDYA GOSWAMI • Page 2 • *******.*****@*****.***

NETGURU INDIA – Kolkata, India • 1998-1999

Information Technology company specializing in Internet related products and services, offering outsourcing solutions and industry leading software for major clients in Engineering, Biotech, Banking, and Industrial sectors.

Programmer/Oracle DBA

Designed and implemented PL/SQL scripts and programmed highly vertical client/server applications with a focus on database design and tuning. Worked with large financial services companies in a highly time sensitive and a high transaction volume environment. Performed role as Oracle DBA including maintenance and troubleshooting performance issues, optimizing SQL statements. Created the strategy for a customized Client training program. Sole responsibility for delivering mission critical reports including Trial Balance, General Ledger, and Check printing.

Key Accomplishments:

• Significantly reduced project timelines by bringing key resources to the front line, in order to lead teams with strategic financial domain knowledge.

• Analyzed and recommended revised hardware specs and well as database tuning methods, resulting in dramatic improvements to reporting times, boosting efficiency 10X.

• Provided high quality software solution delivery, implementing project ahead of schedule and under budget, resulting in an extremely satisfied client.

• Performed additional analysis (above and beyond project needs) in order to produce tangible benefits for database/application performance for the client.

ADDITIONAL EXPERIENCE

TECHNA CONSULTANCY LTD. – Oracle/DBA Programmer (1998): Built client/server applications with a strong focus on Oracle reporting. Extensive exposure to ISO9000 quality environment. Created program documentation for custom applications. Planned and executed software projects for a large financial services client. Wrote PL/SQL scripts for triggers and validations on the Developer 2000 platform.

EDUCATION / CREDENTIALS

Bachelor of Arts in Economics

University of Madras, India

Honors Diploma

National Institute of Information Technology, Bangalore, India

Post Graduate Diploma in Information Technology

Manipal Academy of Higher Education

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