Quality Assurance Manager
Resume:
TRENT DIXON
knh0v9@r.postjobfree.com
PRODUCT/PROGRAM/PROJECT MANAGEMENT
Results-Driven Business Strategist with extensive experience enhancing operational efficiencies, increasing revenues, developing solutions, deploying/upgrading technologies and directing IT initiatives to support mission-critical business processes. Successful at building departmental infrastructures for multi locations facilitating smooth transitions during periods of significant growth and change. Extremely effective at integrating emerging technologies and operational systems/processes to solve complex business problems. Talent for developing high-performance teams, making effective decisions, and quickly revising tactics to achieve goals within aggressive time frames.
KEY SKILL PROFICIENCIES:
• Strategic Planning
• Global Technology Management
• Cross Functional Leadership
• Technical Consulting/Customer Needs Analysis
• Policy & Procedure Analysis & Development
• Operational Planning & Tactical Execution
• Vendor & Customer Negotiations
• Re-Engineering Business Systems & Processes
Hardware: IBM iSeries, AS/400, IBM PC-Support
Software: RPG ILE, RPG IV, RPG Free –Format, RPG400, RGIII, CL, Windows and MS Office
Utilities: PDM, SEU. SDA, FTP, DDM, RLU, DBU. RPG Alive, Hawkeye, Query, SQL, Debug, MRGSRCE, DFU, QSNADS, PeopleSoft/Oracles, Client Access, Sharepoint
PROFESSIONAL EXPERIENCE
UST Global 2011-present
AS/400 Developer, team leader, at Bank of America
Develop new processes for mortgage loans
Follow new guidelines for bankruptcy procedures
Jack Henry & Associates, Allen, TX 1997-2010
Sr. Program Analyst, PASSPORT Pro. ATM/Debit Card
Provided technical support to financial institutions by tracking cases on PeopleSoft, on-call support rotation
Managed and documented customer cases.
Provided technical program support for release/upgrade
Created defects and fix ID for reported issues
Direct customer support via phone, VPN connections
Participated in yearly quality assurance testing for Passport product
Regenerated RPG IV, RPG Free, embedded SQL, to customize application code to meet deadlines
Created tools to streamline release process
Resolved customer technical issues as arise, document user problems and resolutions after upgrade
Responsible for approximately thirteen annual software releases for over 250 Passport Pro clients
Coded batch and interactive programs using efficient ILE techniques.
Member of Coding Standards Committee which set Passport standards
Chairman of Team Building committee
All work at Jack Henry is performed on the ISeries and AS/400
Help develop new processes to increase functionality
Program Analyst, Peerless P21
Implement P21 software to financial institutions
Wrote conversion programs and processes for core banking software
On-site implementation and training to Financial institutions
Extract data “Other” systems via DDS, Excel Spreadsheet, SQL and Query
Provided technical costumer support after conversion
T. Dixon – Page 2
Participated in yearly Year End Testing and customer support
Participated with Y2K testing
24 Hour Fitness. Richardson TX, 1998-2010
Group X Instructor
Implemented Cycling class for clients
Develop music and format of class
Instruct set up of cycle to participants
Instructed class from warm up to cool down
Participated in on-going class development forums
Dos Rios Motor Hotel Inc., Amarillo, TX 1991-1997
Hotel Manager, Howard Johnson Hotel
Oversaw hotel staffing including interviewing and hiring
Implemented and oversaw remodeling projects
Participated in Regional and National managers seminars
Responsible for daily deposits of cash
Balanced accounts payable and receivables
Scheduling staff for front office, guest services and maintenance
Inventoried and ordered necessary supplies
Met franchise standards and regulations
EDUCATION/TRAINING
Fort Hays State University
Bachelors of Science: Major: Business Management, Minor: Communication
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