Technical Sales Specialist

Chi Yeh

U.S. Citizen / Texas Native ******@*****.***

Plano, Texas 469-***-****

Background Summary

Technical Sales & Marketing Specialist with experience selling detailed and complex technical solutions as well as training customers (internal and external) to understand complex technical concepts.

Major strengths in:

Web2.0, Team Collaboration, Document Management Software, Messaging and Mobile Computing

Solution Design, Deployment, Pilots, Upgrades, Consolidation and Integration

Java, XML, REST, Web Services, J2EE Enterprise Applications

Software Design, Software Architecture

Firewalls, Database, OS, Desktops, Servers, Communications

MBA with focus on IT Management from McCombs School of Business

Strong interpersonal skills, cross-functional leadership, and sound technical business management within product and service environments

Successful history working with channel partners and customers

Bilingual (English/Chinese Mandarin)

Professional Experience

IBM Software Group, Dallas, Texas 2005 – 2009

Technical Sales Engineer, Team Collaboration Software

Responsible for the IBM Web 2.0 products to worldwide business partners and at the Dallas Innovation Center

Helped drive sales of several of IBM's largest worldwide channel partners through education, virtual presentations, proof of technologies demonstrations, and executive briefings.

Traveled to worldwide regions, such as Asia and Europe, for face-to-face meetings with strategic business partners and customers

Acted as interface between external customers and IBM development teams

Developed technical collateral that aided in the selling process

Provide technical and marketing resources to customer account managers

Giovanni Foods, Arlington, Texas 2003 – 2005

Strategy Consultant, New Product and Business Strategy Development

Developed strategic, marketing, and business plans for new franchising business, including opportunity identification, competitive analysis, market positioning, brand management, and contract administration

Created strategy to segment, analyze, and target high-value potential as prioritized by client

Nokia, Irving, Texas Summer, 2003

Product Management Intern

Conducted a 6-month long business process analysis of a monumental phone launch that was presented to the CEO of Nokia in Espoo, Finland to improve future launches

Contributed to various components of the launching of Nokia’s first music and video game cell phones, such as product testing, marketing, and collaboration with channel partners

Managed trade shows and developed promotional and marketing collateral

Conducted training workshops for 20 U.S. and Latin American sales personnel

Reported directly to VP and Director-level senior management

IBM Global Services, Dallas, Texas 2001 – 2002

Technology Specialist, Pervasive Computing

Assessed project feasibility, gathered business requirements, and executed project plans for several key pilot projects

Contributed to the successful development of a major operation measurement framework for Cingular Wireless’ next-generation wireless services

Implemented real-time intelligent vending application using web technologies that resulted in a 30 percent more accurate inventory control

Developed server-side Java applications that enabled the pre-authorization of credit card transactions on an intelligent vending platform

AnywhereYouGo.com, Dallas, Texas 2000 – 2001

Applications Development Lead

Managed designers, HTML coders, and database developers to ensure efficient time management so that projects finished on time and within budget

Acted as technical resource and liaison with numerous wireless software vendors on projects including mobile content generation

Directed the technical content creation of website tutorials, used by wireless professional for technical reference and business development

Nortel Networks, Richardson, Texas 1999 – 2000

Wireless Software Engineer, GSM Wireless

Education

The University of Texas at Austin

MBA, Business Management, McCombs School of Business, 2004

Vice President, Information Management Association & Public Speaking Organization

B.S., Psychology

The University of Texas at Arlington

Completed 30 hours of pre-requisite coursework towards Master of Science in Computer Science

Interests

Member, American Mensa Society

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