Customer Service Medical Billing
Resume:
Lorena De Oliveira
**A Taralli Terrace
Framingham, MA 01702
kmqfs6@r.postjobfree.com
SUMMARY
Dependable, determined Medical and Coding Professional with over 6 years of customer service experience. Organized with the ability to multi-task and work well in a hectic environment. Multilingual – Fluent with English, Brazilian Portuguese and Spanish. Proficient with Microsoft Office. Certified in CPR and AED.
MEDICAL BILLING /CODING SKILLS
CPT-4 Surgical Coding
CPT-4 Non-surgical Coding
ICD-9 Coding
HIPPA Standards
Pathophysiology
Medisoft
Medical Administration
Medical Billing Procedures
Medical Insurance Claims
Medical Terminology
EXPERIENCE
HealthDrive, Newton, MA 2012
Health Insurance Verification Specialist
• As an extern, organize and file patient information, perform correspondence, data entry, mail processing
• Perform insurance verification utilizing proprietary software, by making phone calls to the respective insurance companies
• Research out of network providers
• Observe HIPPA compliance by following confidentiality protocol when working with patient information and financial records
BRP Building and Remodeling Pros Inc., Framingham, MA 2010
Secretary
• Entered data into QuickBooks
• Entered and scanned any other information and receipts into the computer
• Sent faxes, answered phone calls
• Maintained office environment
Dunkin Donuts, Natick and Framingham, MA 2007 - 2010
Cashier
• Prepared drinks and food
• Maintained clean environment
• Stocked food supplies
• Displayed excellent customer service skills
EDUCATION
American Career Institute, Framingham, MA, 2012
Master Certificate in Medical Coding and Billing
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