Manager Engineer

HARSH DHANDHUKIA

Block No ****,

D Block, AECS Layout, Marathahali

Bangalore - 560037

Mobile no : 918*********

***.*****@*****.***

OBJECTIVE

To further my career with a growth-oriented firm that will allow me to utilize my experience and knowledge as a technology manager.

SUMMARY

2+ Years experience in Application Administration and Support including System Administration.

SPECIAL SKILLS

• Tomcat, Apache Installation and Configuration

• Weblogic Administration

• Tomcat, Apache, Weblogic production support

• Linux, SunOS, RHEL server monitoring

• Linux Administration

• Debugging and troubleshooting of Linux Server.

• Knowledge of various monitoring tools(Nagios, Wily, SysEdge, HP BAC, etc..)

• Quick Learner

• Excellent team member

COMPUTER SKILLS

Software

• Application/Web server : Tomcat 5/6, IIS, Apache, Weblogic 9/10

• Monitoring Tool : Wily, Nagios, HPBAC

• Database: MySQL, Microsoft SQL SERVER 2005/2008

• Platforms: Microsoft Windows Server 2003/2008, Red Hat Linux 6, Sun Solaris, Linux

Languages

• Proficient in: Vb.net, ASP.Net, Core Java,C/C++

• Familiar with: Objective C, Perl, COCOA Framwork

EXPERIENCE

IPSoft India Pvt. Ltd.

Oct 2011-Present

Application Support Engineer

Project Name : Comcast Corporation

Responsiblities :

• Making scripts in Bash and Perl for automation

• Linux / UNIX system administration, including configuration, migrations, troubleshooting, and automation.

• Monitoring of over 700+ Unix/Linux/Microsoft based server infrastructure for system, process, application and network failures and events using standard wily, sysedge, Nagios, keynote, and other monitoring agents and tools.

• Supporting more than 70 applications deployed on Apache, Tomcat, Weblogic and IIS servers.

• Load balancing of Application and Web Server for high availability

• Clustering of Database Server for stability on windows server 2008.

• Performance tuning of Tomcat servers for better performance.

• Handling Sev1/2/3 outages and Engagement of necessary team to resolve the issue in short amount of time.

• Production support of applications on linux/solaris environments, troubleshooting of application issues, configuration of application servers.

• Monitor, troubleshoot, triage and escalate production issues to meet 99.9% SLAs

• Troubleshoot, fix and escalate issues to engineering teams based on methods & procedures

eClinicalWorks India Pvt.ltd.

Jul 2010-Oct 2011

Software Specialist

Responsibilities

• Primary responsibilities includes handling Application, Database and FTP server down issues all across from 16 different locations(ASPs) of US on day by day basis

• Act as a primary support contact, to identify, troubleshoot, and resolve technical issues and provide technical assistance.

• Answer technical questions, verify and resolve technical problems, and suggest appropriate workarounds.

• Provide level 2/3 telephone- and electronic –based (email/web-based) technical support.

• Perform root-cause analysis by verifying technical facts and developing logical conclusions.

• Describe issue resolutions to customers in a way that is articulate and accurate.

• Manage customers' expectations and experience in a way that results in high customer satisfaction.

• Escalate issues internally, as necessary.

• Work with other business units, including R&D and Customer Care/Success, as required to ensure customer satisfaction goals are met.

• Identify and document client feature requests in the CRM database.

• Participate in shift work as required.

EDUCATION

GujaratUniversity June - 2010

VishwakarmaGovernmentEngineerCollege

• Bachelor of Computer Engineering – 68.19%

HSC June - 2006

G.S.E.B Board

• Science – 83.50%

REFERENCES

Venu Rayali

Manager, Application Department

IPSoft India Pvt. Ltd.

Phone No : 918*********

Email : ****.*****@******.***

TRAINNING

IndiaNIC Infotech Pvt Ltd.

Iphone Application Developer

• Creating & Testing iPhone application. Jan 2010- Jun 2010

The above mentioned information is true up to my best knowledge.

Yours faithfully,

[Harsh D. Dhandhukia]

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