Project Manager Customer Service

COREY RIDDLE

PO Box *** **********@*****.***

Beebe, AR 72012 501-***-****

Professional Profile

Results driven team leader who continually seeks out opportunities for improvement and creative solutions to the problems that plague a company. Proven track record combining business acumen with Lean and Six Sigma tools to identify and understand organizations’ current state, perform root cause analysis and provide data-based opportunities and financial/customer benefits. Experienced Project Manager with the ability to work well with senior leadership and assemble and drive cross functional teams to a common, aligned vision to change culture, design processes and deliver and sustain financial results aligned with company strategy.

* Lean Sigma Master Blackbelt * Change Management * Project Management * Process & Quality Improvement * Strategic Planning * Strategic Analysis * Value Stream Management * Supply Chain Management * Customer Service * Supplier Development * Team Building & Development * Operations Management

* Strong Background in Aerospace & Defense * Strong Background in Logistics

Professional Experience

BCC Freight Haulers, Beebe, AR

Customer Account Manager September 2009 to Present

Interface daily with customers to identify solutions to their logistical problems. Prepare and present quotes and contracts. Track and communicate the progress of freight to customers throughout transit. Work closely with customers to identify cost saving solutions to assist them in accomplishing their everyday requirements at or below their budgeted costs. Responsible for determining the priority of the teams focus across multiple customers to ensure work is accomplished efficiently and effectively.

Martin Brower, North Little Rock, AR

Operations Manager January 2009 to September 2009

Successes include maintaining a positive trend of 15% reduction in labor cost to monthly budget. Managed capital projects and contracted service providers. Managed day to day operations for entire region (AR/OK). Responsible for all Warehouse, Transportation, and Facilities activities. Manage/create budgets, processes & policies, track and report status to operational goals, while identifying opportunities for continuous improvement. Manage all aspects of personnel including developing and motivating, hiring and terminating, interviewing and training/safety.

Bosch Security Systems, Morrilton, AR

Continuous Improvement Manager (Contracted) April 2008 to November 2008

Contracted for 6 months to establish a Continuous Improvement Dept and lead the Leadership Team through a Vision Workshop where the roadmap for the future was defined. Managed the activities resulting from the Vision Workshop. This included a new Value Stream Design, a new plant layout, organizational structure changes, and the development of an influential Continuous Improvement department. This included the reorganization of 4 Blackbelts, 2 Greenbelts, and 4 Practioners (Yellowbelts) and their subsequent deployment.

Developed and implemented a 4 year strategy to achieve World Class status according to Bosch Group standards. This included the redeployment of the team, an aggressive in-house training program on both introductory and advanced Lean techniques, and a plan for culture change from the top down.

Raytheon, Little Rock, AR

Certified Lean Sigma Master Blackbelt 2005 to 2008

Identified, Constructed, and Lead the successful execution of a Customer Relationship project with our single largest company. Project focused on the quality of the aircraft at delivery and resulted in a very strong partnership with the customer, more than $12 million dollars in savings for Hawker Beechcraft, and a revenue increase of more than $3 million for our customer. As a result of this project’s success, was awarded the CEO’s Award for Excellence. Program spawned 2 GreenBelt Projects and numerous YellowBelt Projects.

Lead a Supplier Development Team responsible for assessing the performance and potential of suppliers. Performed on-site evaluations, training, and improvement implementation at targeted suppliers. Successfully worked with five critical Tier 1 suppliers across North America where we provided them with Six Sigma/Lean training and project management support focusing on Quality, Rate Readiness and Capacity to meet our growing demands. Supervised and/or mentored four BlackBelt candidates through their development and project work (4 projects) towards certification.

Primary Instructor and Mentor to more than 100 employees for Juran Root Cause and Corrective Action(3 Courses Completed) and Lean YellowBelt (6 Courses Completed) and GreenBelt (2 Courses Completed) Courses. Audience ranged from Senior Managers to Shop Floor Personnel.

Co-lead the team for the construction and implementation of a new program to develop BlackBelt Candidates internally through both Lean and Six Sigma Certification. This included the strategic deployment plan, education curriculum and durations, course content, project requirements, and development management.

Worked with other divisions of Raytheon on 2 Defense Projects, providing Strategic Guidance expertise from a “Commercial Business” aspect.

Worked more than 15 projects with various Hawker Beechcraft departments (from Customer Contracts to Paint Operations) focusing on implementing Customer Vision and Requirements into our own production and support processes.

Lead 3 major Kaizen Events (events yielding $1 million in savings or more) and more than 5 minor Kaizen Events.

Lead a Lean Deployment Team at the Wichita, KS facility for three months as we transformed an entire product line for our highest margin model. Yielded a cycle time reduction from 6.5 days to 4 days, thus increasing our annual capacity by 20 aircraft or more than $80 million operating profit.

Received a second Lean Sigma BlackBelt through Raytheon Learning Institute which engrained the “soft skills” of a Strategic Lean Sigma BlackBelt. Training focused on the aspects of networking, leveraging Senior Leaders, and performing Strategic Business Diagnostics for use as a vision and roadmap to the future.

Government Security Clearance

EDUCATION AND TRAINING

Harding University – Searcy, AR 12/2010

Masters in Business Administration – International Business,GPA 3.9

Arkansas State University - Jonesboro, AR 12/1999

Bachelor of Science in Manufacturing and Industrial Engineering Tech

Associates of Applied Science in Drafting and Design

Juran Root Cause Corrective Action 9/2006

Integrated Supply Chain, Raytheon 4/2006

Raytheon Six Sigma Expert Training 9/2005

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