Customer Service Data Entry
Resume:
Cynthia L. Buring
Hermitage, TN 37076
615-***-**** (Home)
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CAREER OBJECTIVES:
SEEKING AN ACCOUNTING OR COLLECTIONS POSITION WITH A COMPANY OFFERING
STABILITY,
GROWTH AND UNLIMITED OPPORTUNITIES FOR ADVANCEMENT AND PROMOTION BASED UPON
POTENTIAL.
SKILLS ACQUIRED:
BASIC EXCEL, MICROSOFT OFFICE, WINDOWS, DATA ENTRY, 10 KEY BY TOUCH, GENERAL
CLERICAL
DUTIES, COLLECTIONS EXPERIENCE AND EXCELLENT CUSTOMER SERVICE SKILLS.
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_EDUCATION:
COURSE HOURS TAKEN FOR AN ASSOCIATES DEGREE IN BUSINESS MANAGEMENT.
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SENIOR ACCOUNTS RECEIVABLE CLERK: UNITED HEALTHCARE INC.
December 2000 to August 2012 FRANKLIN, TN 37067
• REVIEWED CHECK REQUESTS FOR APPROVAL TO DETERMINE IF REFUNDS SHOULD BE
SENT TO THE HOSPITAL OR THE INSURANCE COMPANY.
• CREATE BATCHES TO REQUEST CHECKS USING GREAT PLAINS SOFTWARE.
CUSTOMER SERVICE REPRESENTATIVE/COLLECTOR: FORD CREDIT
January 2000 to December 2000 FRANKLIN, TN 37064
• EXCELLENT CUSTOMER SERVICE SKILLS UTILIZED DAILY WITH CUSTOMERS.
• DATA ENTRY SKILLS USED FOR ACCURATE DOCUMENTATION OF CUSTOMER
ACCOUNTS.
• SUCCESSFULLY USED COLLECTION SKILLS TO BRING PAST DUE ACCOUNTS CURRENT.
EMERGENCY ROOM REGISTAR: SUMMIT MEDICAL CENTER
October 1999 to January 2000 HERMITAGE, TN 37076
• CUSTOMER SERVICE SKILLS USED TO PERFORM BEDSIDE REGISTRATION OF PATIENTS.
• DATA ENTRY OF DISCHARGE DIAGNOSIS AND PATIENT CHARGES.
• COLLECTED INSURANCE CO PAYS AND NEGOTIATED PAYMENTS FROM SELF PAY
PATIENTS.
FINANCIAL EVALUATOR: PYSCHIATRIC HOSPITAL OF VANDERBILT
September 1998 to October 1999 NASHVILLE, TN 37212
SUCCESSFULLY COLLECTED BALANCES DUE FROM INSURANCE COMPANIES AND
•
PATIENTS.
COORDINATED WITH COMPANY CONTROLLER TO BALANCE DAILY AND MONTHLY
•
CENSUS.
OPERATED MULTI LINE SWITCHBOARD FOR WEEKLY RELIEF.
•
PERFORMED SWICHBOARD DUTIES AS A PART TIME WEEKEND POSITION.
•
ASSISTANT TO CONTROLLER: DATA PROCESSING EQUIPMENT CORP
February 1998 to September 1998 NASHVILLE, TN 37212
SUCCESSFUL COLLECTION OF 30 DAY AND 60 TO 90 DAY PAST DUE BUSINESS
•
ACCOUNTS.
DAILY APPLICATION OF CASH RECEIPTS.
•
ADMINISTERED AUTHORIZATION FOR WARRANTY RETURNS.
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ACCOUNT SUPPORT SPECIALIST: BECK/ARNLEY WORLDPARTS CORP.
February 1989 to February 1998 NASHVILLE, TN 37211
DAILY AND MONTHLY BALANCING OF CASH RECEIPTS AND BILLING REGISTER.
•
MAINTENANCE OF ANY ADJUSTMENTS TO CUSTOMER ACCOUNTS.
•
PROCESSING AND DATA ENTRY OF ALL RELATED JOURNAL VOUCHERS TO THE G/L
•
MONTHLY BALANCING OF INTER COMPANY AND 15 ACCOUNTS RECEIVABLE
•
LEDGERS.
ACCOUNTS RECEIVABLE CLERK 111:
Promoted
•
DAILY APPLICATIONS OF CASH RECEIPTS.
•
CALCULATIONS OF DISCOUNT OF CURRENT AND FUTURE DUE INVOICES.
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RESEARCHED ADJUSTMENTS OR UNAUTHORIZED DEDUCTIONS TO INVOICES.
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COLLECTION OF 30 DAY AND 60 TO 90 DAY PAST DUE BUSINESS ACCOUNTS.
•
DETERMINED WHETHER TO PLACE CUSTOMERS ORDERS ON HOLD DUE TO
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DELINQUENCY.
USED DUNN & BRADSTREET REPORTS TO SET CREDIT LIMITS TO CUSTOMER
•
ACCOUNTS.
ACCOUNTS PAYABLE CLERK:
Promoted
•
AUDITING OF EXPENSE REPORTS FOR 100+ SALES FORCE AND INTER CO
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PERSONNEL.
PROCESS PAYMENT TO VENDORS RELATING TO TRAVEL EXPENSES.
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INTERIM DUTY THE PROCESSING OF A HIGH VOLUME OF PAYMENTS TO VENDORS.
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CORRESPONDED CLOSELY WITH COMPANY TRAVEL BUREAU TO MONITOR AIRLINE
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EXPENSES, REFUNDS AND REPLACEMENT OF ALL UNUSED AIRLINE TICKETS.
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