D_Brant

SUMMARY

Detail-oriented, customer-focused Account Management Professional with a diversified background across industry sectors. Known for possessing excellent problem resolution skills. Demonstrated ability to negotiate and bring two conflicting parties to a successful resolution. Proven ability to team effectively with others to eliminate age and cultural barriers to communication. Strong verbal and written skills, with demonstrated effectiveness in training to various learning styles.

PROFESSIONAL EXPERIENCE

LODGENET ENTERTAINMENT (formerly On Command), Denver, Colorado 2001-2007

Provides in-room pay-per-view entertainment to the hospitality industry.

Account Resolution Reporting Manager (2007)

Developed and generated reports extracted from various sources including Oracle, Discoverer and Access. Calculated bad debt accrual and submitted journal entries for month-end closing. Provided monthly customer performance reports to Sales team.

· Customized Access reports providing month, quarterly and yearly views to meet customer needs.

· Reduced redundancy by combining information into fewer reports and reduced output time by 4-8 hours per month.

· Improved ease of access by posting reports to company Intranet.

Senior Account Resolution Specialist (2006-2007)

In addition to Account Resolution Specialist tasks, generated monthly customer statements for electronic transmittal. Worked closely as liaison between AR team, Sales and customers to resolve customer issues. Reviewed requests for credit submitted by Account Resolution Specialists to ensure accuracy and validity of requests.

· Provided needs assessment during system upgrade and performed user acceptance tests prior to final implementation of product. Reduced account research time, which reduced call time from 15-20 minutes to approximately five minutes.

· Prepared departmental reports utilizing Access and Oracle.

· Recovered $100,000 from account two years in arrears through persistent negotiations and problem solving.

· Mentored junior members of team.

Account Resolution Specialist (2001-2006)

Established relationships with over 500 hotel clients to collect on past due invoices. Partnered with hotel management companies to minimize delinquent payments.

· Reduced past due accounts and eliminated 360+ delinquencies, exceeding annual collection goals by 10% to 30%.

· Identified reasons customers short paid invoices and collaborated with Sales, Engineers and Service, minimizing system issues and achieving higher collection percentages for entire group.

· Trained new employees in Oracle navigation and company products, strengthening team’s ability to resolve customer disputes.

· Accepted additional reporting responsibilities while maintaining collection productivity.

DEIRDRE (DEDE) BRANT Page Two

KINETICS MANAGEMENT GROUP, Santa Clara, California 1998-2001

Semi-conductor manufacturing company, providing turn-key construction for the delivery of chemicals required for computer chips.

Oracle Training Coordinator (2000-2001)

Collaborated with company Oracle trainers developing requirements for Oracle-based classes. Maintained company database utilized for tracking employee training.

· Developed course requirements including training manuals and trained employees in Basic Oracle Navigation.

· Minimized class cancellations due to lack of attendance by providing more company-wide promotions of available class dates and times.

· Partnered with Technical Writers to improve training materials, resulting in better comprehension by all levels of employees.

· Recognized by management as an Oracle Super-User.

· Reduced outsourcing expenses by becoming Certified Trainer in Time Management, Change Management and Train-the-Trainer courses.

Credit and Collections Supervisor (1998-2000)

Collected monthly accounts receivable projections from branches and subsidiaries and organized them into summary report for treasury department. Tracked payments and other credits for inclusion in monthly management reports. Utilized Dun & Bradstreet to verify authenticity and business standing of prospective vendors. Supervised staff of three.

· Identified fraudulent vendors and alerted management, eliminating revenue loss.

· Consistently reduced past due accounts, exceeding management expectations by 25%.

· Recognized for strong training skills, increasing productivity of team.

· Assigned major role in system implementations and upgrades for company and subsidiaries.

BOC EDWARDS CHEMICAL MANAGEMENT, Santa Clara, California 1995-1998

Order Entry/Contract Management Administrator

Reviewed contracts for accuracy and entered new customers into system. Formulated project data for entry into database to correspond with contractual obligations to ensure equipment built to customer‘s specifications.

· Prepared monthly booking and sales reports for distribution to management team.

· Wrote ISO certification procedures through coordinated discussions with certification team.

· Developed desktop procedures for department to ensure consistent processes and training.

· Supervised clerical and data management staff.

· Represented department on system implementation team.

EDUCATION

BA, Liberal Studies, San Jose State University, San Jose, California

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