Customer Service Representative

Torreah L. Benton

*** ****** ****** 301-***-****

Waldorf, MD 20602 ***********@*******.***

SUMMARY OF QUALIFICATIONS

• Monitored event activities to ensure compliance with applicable regulations and laws and resolved any problems that arise along with the willingness to work extended hours to get the job done.

• Inspected event facilities to ensure that they conform to customer requirements.

• Coordinated services for events, such as facilities, catering, displays, special needs requirements, printing and event security as well as conferences.

• Ability to organize committees to plan scope and format of events.

• Handled budgets of $100,000 or more, and approved and distributed payments for events.

• Evaluated and selected vendors for service according to client specifications.

• Managed the arrangements of transportation, displays, and other event needs.

• Planned and developed programs, agendas, budgets, and services according to customer requirements.

• Proficient in observing, receiving, obtaining information from all relevant sources.

• Strong oral communication and written skills.

EMPLOYMENT HISTORY

Customer Service Representative

Zip Mailing Services Inc , Landover MD 10/2001- Present

• Prepared Daily Schedule + Work Orders for Production.

• Conducted Daily Production Meeting / Postal Liaision

• Trained + managed Customer Service Staff (3-20)

• Distributed Clients and Workload evenly to staff

• Handle Data preparation

• Plan meetings with client and associates to ensure quality customer service / Provide suggestions about changing requirements using the clients feedback

• Printing and making shipping arrangements for clients / Inventory Control / Order prints or stock items / Problem Solving

Customer Service Representative

Prolist Inc Gaithersburg MD 08/1993 – 10/2001

• Customer Service Manager / Oversee client projects

• Train and manage CSR staff of 6 / Conduct Daily Production meeting /

• Inventory control / Liaison between printers and client / Problem Solving

Torreah L. Benton page 2

Customer Service Representative

Zip Mailing Services, Landover, MD 10/1988 - 08/1993

• Oversee client projects

• Prepared work orders for Production

• Inventory control

• Assisted in Planning and conducting Meetings

• Assisted Vice President of company with setting up appointments

EDUCATION HISTORY

Studies in Computer Technology Studies, Charles Community College, LaPlata, Maryland

Specialized areas: Networking, Research

Studies in General Studies, Bowie State University, Bowie, Maryland

Specialized areas: Events Management, Business Ethics

HONORS/RECOGNITION

Merit Certificates Outstanding Work Performance, Zip Mail Incorporated

Honorary Certificate for Outstanding Work Programs, Thomas Stone High School Marching Band

Honorary Certificate for Work Programs, McDonough High School ROTC program (3 years )

WORK RELATED INFORMATION

Part time work as an Events Planner / 22 years in the state of Maryland, Virginia and Washington DC.

Responsible for the Planning, coordinating of vendors and venues

Set-up, Decorate and breakdown of functions

Making sure the end result is a happy customer.

Contact this candidate