Hotel Operations
Resume:
Donald J. Hubley
Manahawkin, NJ 08050
JOB OBJECTIVE
To obtain a position in the hospitality industry that will benefit from my excellent customer service and administrative skills, while enabling professional growth and development within the organization.
PROFESSIONAL EXPERIENCES
Tropicana Casino and Resort Atlantic City, NJ Sept 1999 - Nov 2008
Hotel Manager Feb. 2002-Nov. 2008
• Responsible for maintaining daily operations of the following departments in Hotel Operations for a 2,129 room full service resort: Front Desk, Front Services, Communications, Central Dispatch, Valet Parking, Business Center, Health Club, Salon, Uniforms and Fleet Management
• Responsible for staffing, scheduling, monitoring, motivating and mentoring front line staff to meet the standards set by Hotel Operations to exceed guest satisfaction and expectations
• Responsible for weekly payroll, staff evaluations and monthly staff incentive reports
• Direct involvement in daily yield management of property including selling strategies, rate modifications, increases to daily and yearly room revenues and revenue enhancements
• Responsible for cost control set by departmental budgetary guidelines
• Responsible for night audit verifications
Front Office Manager Sept. 1999-Feb. 2002
Trump Plaza Hotel and Casino Atlantic City, NJ
Dec. 1989 -Sept 1999
Front Office Manager Mar. 1993 - Sept. 1999
• Responsible for the daily operations of both Trump Plaza and Trump World’s Fair Front Office operations for a 1,404 room full service resort including: Front Desk, Guest Services, Trump Club, The Club at Trump Plaza, Bell Services, Valet and Communications
• Responsible to prepare zero based budgets for operational departments and maintaining departmental operating costs
• Responsible for staffing, scheduling, evaluating and maintaining 4 star service levels
• Responsible for night audit verifications
Front Desk Manager Dec. 1989 - Mar. 1993
Awards
Certified Hospitality Supervisor (CHS), American Hotel and Lodging Educational Institute 1991
Certified Hospitality Administrator (CHA), American Hotel and Lodging Educational Institute 1995
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