Sales Project Manager

My areas of expertise include:

- Partnership Strategy & Leadership - Sales/Business Development - MSP/SaaS/ITO Build/Operate - IT Virtualization/Cloud

- P&L $75-100M service businesses - IT QoS, SLAs and Governance - OSS Build/Run/Optimize - Product Management/Launch

- Systems Integrator/Delivery/Big4 - Network Management/Monitoring - Outsourced Delivery/SaaS - COO/CIO/CTO Services

- Unified Communications IP/Video - Professional Services Growth - IT Portfolio Management - IT Infrastructure Scalability

- Engineering & Technology - IT Sourcing/Architecture - Mobile/Data/Video Networks - Management Consulting

- Program/Project Leadership - IT Performance Management - Service Delivery Management - ITIL/eTOM Processes

THE C6 GROUP, LLC (IT Infrastructure Lifecycle Professional Services)

Managing Principal 2007-Present www.thec6groupllc.com

Hands on leadership expertise gained from selling and delivering over a hundred IT infrastructure services programs and projects. Delivering speed, execution and risk reduction to enterprise and service provider IT initiatives – strategy, business integrations, new builds, transformations, BPO, assess, repair, get well programs, metrics, venture partnerships and outcome focused IT program delivery.

• Sold contract to perform as interim COO for a high growth social media SaaS enterprise; led business development, marketing, operations, finance and service delivery launch.

• Sold and delivered multiple projects and consulting services to strategy consulting firms including McKinsey, Bain and BCG on strategic execution and GTM topics for high technology product, software and services firms within the IT/Telecom industry.

• Sale won to lead new Product Launch and Systems/Operations transformation, scalability strategy and execution for high growth managed video/conferencing services provider (Cisco, Tandberg, Polycom and LifeSize MSP). My work led to client winning the 2011 INTERNET TELEPHONY Product of the Year award.

• Sold GTM planning services, SLA performance and capability audit for global SaaS provider covering all service lifecycle components of a remote ITSM application suite.

• Delivered sales resulting in doubled revenue run-rate while leading sales and service delivery for large Service Provider as Account Executive for IT consultancy (Capgemini) and as a leader of OSS service delivery for a leading Mobile carrier (as 1099 subcontractor and W-2 Principal at Capgemini).

CISCO SYSTEMS INC.

Senior Director, Product Management and Engineering 2001-2007

Appointed and managed within a large acquired MSP business unit that supported 1,200+ global customers, 70,000 endpoint systems/devices, and 6,000 users throughout over 70 countries. Directed product management and development for over 30 complex applications and offers, channel management for 100+ reseller partners, and program management for more than 60 simultaneous projects. Decreased post-investment COGS by 40% through revamping service delivery platform systems and processes.

• Decreased cycle times, enhanced data quality, and improved customer support responsiveness by 40% through introducing Six Sigma and Total Quality Management practices to revamp processes and improve efficiencies across a global IT organization

• Reduced annual hardware/software costs by 20% through aggressively negotiating several major CAPEX hardware/software purchases.

• Transformed development and IT operations (ITSM processes) organization saving 20% annually while managing over 60 projects in parallel.

• Launched over 20 new service offerings that doubled revenue growth and quadrupled a customer base for a managed Unified Communications & Collaboration services unit.

Director, Global OSS/NMS Practice Leader 2001-2004

Promoted to turnaround and drive profitability for a professional services organization that provided complex software and operations (Plan-Design-Implement-Operations-Optimization) consulting services to service providers and large enterprises. Managed sales/business development, service creation and delivery.

• Fueled revenue growth by 400% and profit margins by 25% in first 18 months

• Implemented best-in-class delivery processes and repeatable contract deliverables. Spearheaded and secured a $600M contract, the largest solutions contract of this type in the company’s history.

• Led infrastructure solution sale and delivery to large federal MSP for TSA program (IT and IPT infrastructure outsourcing).

COREON INC.

Vice President, Sales, Product Management and Corporate Development 2000-2001

Recruited to start-up and grew to a fully functional organization in nine months with more than 200 employees. Developed the business plan and drove fundraising effort. Outsourced OSS/BSS MSP serving CLECs. VC lead was KPCB.

• Raised $65M in funds for a Series B round to support the company’s start up by delivering numerous venture capital (VC) presentations and utilizing personal investment community relationships to obtain a $10M bridge loan.

• Developed, sold, and closed the company’s first three Managed Services contracts worth $5M+ each, from a cold start

• Products and Sales I led resulted in post B round EBITDA growth of $3M

ERNST & YOUNG LLP

Senior Manager, Systems Development and Integration 1997-2000

Spearheaded teams with 100+ members and managed projects with lifecycles of 30 days-24 months. Served as business development lead, an engagement leader and project manager, providing services for major enterprises and service providers.

• Sold and delivered services in excess of 200% of my objective attaining Partner nomination in 18 months

• Appointed to serve as COO for the local services division launch for the fourth largest long-distance carrier in the US. Built organization and directed client coordination through strategy/planning, architecture, systems, and process development.

INTERACTIVE COMMUNICATIONS SERVICES INC.

CEO 1995-1997

Founded and directed a start-up ASP platform providing financial service transactions over the Internet to support B2B and B2C business models. Devised and implemented business strategies, identified investors, raised capital and launched business.

• Launched one of the first, Internet-based, credit card transaction processors; achieved platform production launch within six months of business inception.

• Established and maintained profitable relationships with banks and investors; secured angel investment round

HARMONY DEVELOPMENT CORPORATION

President 1993-1995

Launched and guided a management consulting services business that provided solutions for addressing business, technology, and process performance issues. Developed business plan and raised capital. Delivered projects for multiple industries and re-engineered processes, devised business strategies, implemented systems, and managed programs for clients.

• Cut financial data provider’s network operating expenses by 40% through upgrading a client’s network and support systems, which successfully positioned the company for sale to Welsh Carson.

• Reduced a major advertising agency’s non-selling time from 40% to 25% per resource by creating and implementing a sales force automation and CRM solution.

AT&T CORPORATION

Regional Sales Manager 1985-1993

• Promoted 6 times in just under 9 years as a rising star in Sales and Sales management –

• Individually and my teams exceeded quota attainment every year – averaging 140% of objective

• Turned around a struggling organization and increased new revenue growth by 225% on $80M business unit.

Honorably discharged, former Sergeant in the United States Marine Corps.

ACADEMIC CREDENTIALS

Adjunct Professor “Leadership and Business”, “MIS Essentials” and “Sales Management” at Concordia University of Texas. 2005-Present

M.B.A., Operations & Finance, WASHINGTON UNIVERSITY IN ST. LOUIS, MO

B.A., Computer Science, UNIVERSITY OF MISSOURI-COLUMBIA, MO Honor Graduate, NAVAL TECHNICAL TRAINING CENTER, PENSACOLA, FL

Contact this candidate