JustinLangstonResume
Resume:
Justin Langston
Fairview Park, Ohio 44126
********.******@*****.***
OBJECTIVE:
To work in a position in systems support/administration.
WORK EXPERIENCE:
Quest Diagnostics, St. Louis, MO 11/09-03/10
Implementation Coordinator
-Field Technician Support; backend support
-Manage installs, trainings, upgrades and relocations for clients
-Implement installation of hardware; PC’s, routers, switches
-Implement installation of software; Care360 products, HL7’s, Bridges
-Implement installation of Electronic Prescriptions software
-Ensure excellent client satisfaction with timely installations
-Database data entry/configuration; QLS, TCM, Eform
-Assisted other Business Units on projects; QDRS, Legacy Retirement
-Interact and coordinate installs with telecom vendors, PMS vendors, sales
representatives, clients, field dispatchers, and hardware coordinators
-Remote support via WebEx
-Software installations and configuration
Ajilon for Quest Diagnostics, St. Louis, MO 4/09-11/09
Implementation Coordinator (Consultant)
-Manage installs, trainings, upgrades and relocations
-Implement installation of hardware; PC’s, routers, switches
-Implement installation of software; Care360 products, HL7’s, Bridges
-Ensure excellent client satisfaction with timely installations
-Database data entry; QLS, TCM, Eform
-Assisted other Business Units on projects; QDRS, Legacy Retirement
-Interact and coordinate installs with telecom vendors, PMS vendors,
sales representatives, clients, field dispatchers, and hardware coordinators
IBM, St. Louis, MO 9/08-4/09
Service Technician (Consultant)
-Installation and configuration of new PCs (Windows XP)
-Desk side Support (EUS)
-Remote Support; Tivoli, Ayudame
-Resolving problem tickets from help desk; ManageNow Ticketing System,
-Add/Remove Users within Active Directory,
-Configuring Lotus Notes; Replicating mail, Server Direction, etc.,
-Installing new hardware; Memory, Printers, Disk Drives, etc.,
-Troubleshooting Networked Drives
-Removal of malware; Viruses, Spyware, Adware, etc.
-System optimizations; Registry Cleaning, System Configuration
Best Buy Geeksquad, North Olmsted, OH 9/06-9/08
Computer Technician
-Troubleshooting PC’s; hardware and software,
-Repair/Replace defective hardware; power supply’s, NIC cards, etc.,
-Repair/re-install corrupt operating systems; Windows 95 through Vista,
-Configure wired and wireless routers for security; Netgear, Linksys, Belkin,
-Performing backups; external hard drives, online backups,
-Troubleshooting/repairing LAN connectivity problems,
-Install and configure security software; Symantec, Trend Micro, Kaspersky,
-Performing regular maintenance; optimizations and clean ups,
-Provide personal and business solutions; cost efficient, upgrades, etc.,
-Installation of peripherals; printers, graphic cards, NIC cards, etc.
-Utilize Microsoft Office; Office 2003, Office 2007,
-Work fast and effectively to solve problems over the phone
-Phone support for customers; Trouble shooting LAN/WAN connectivity,
application errors, user errors,
Tops Supermarket, Fairview Park, OH 8/01-7/06
Assistant Grocery Manager
Customer Service Representative,
Cashier
EDUCATION:
ITT TECHNICAL INSTITUTE, Strongsville, Ohio 2006-2008
Associate of Applied Science degree in Computer Network Systems
Graduation date: September 3, 2008
ITT TECHNICAL INSTITUTE, Earth City, Missouri 2008-Present
Bachelors of Applied Science degree in Information Systems Security
Graduation date: September 3, 2010
RELATED SKILLS:
-Windows XP
-Windows Server 2003
-Windows Vista
-Windows 7
-Lotus Notes
-LAN/WAN
-Ticket Resolution
-HTML
-Hardware
-Backups
-PC Repair
-Active Directory
-Adobe Photoshop
-TCP/IP
-End User Support
-Phone Support
-Remote Support
-Virtualization
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