Customer Service/Clerical

Angel Crump

**** ****** **** ***. *, St. Louis, MO 63138

(C) 314-***-**** (E) *****.*****@*****.***

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Career Focus

Detail-oriented student with strong technical skills and the ability to learn concepts

quickly. Currently working towards a Bachelor’s Degree in Architecture and minor

in graphic design. Hard-working, entry-level customer service representative,

looking to apply my education and experience to a job in administration and

customer service. Dedicated maintain customer satisfaction and contribute to

company success. Customer-focused associate with a solid understanding of the

dynamics. Personable and responsible with experience working in fast-paced

environments. Solid team player with great positive attitude and dedicated to

maintaining high quality standards.

Summary of Skills ____________________________________________________________

• Conflict resolution

• Strong organizational skills

• Creative problem solver

• Developed listening skills

• MS Windows proficient

• Fast learner with a wide range of practical skills

• Courteous demeanor

• Enthusiastic developer of good relations with clients

• Energetic work attitude

• Execution of floor set and visuals

• Telephone inquiries

• Multi-line phone usage

• Time Management

• Type 45-50 WPM

• Data collection

• Documentation

• Email

• Filing

• Letters and Memos

• Microsoft Excel

• Microsoft Office Suite

• Microsoft Outlook

• Microsoft PowerPoint

• Microsoft Word

• Multi-Task Management

• Organizational Skills

• Scheduling

Education and Coursework _____________________________________________________

2012 FLORISSANT VALLEY COMMUNITY COLLEGE

St. Louis, MO

General Studies

Progressively completing coursework to transfer into a four year university and excel in

the degree program of architecture and graphic arts.

2008 Eureka Senior High School

Eureka, MO

High School Diploma

Work History _________________________________________________________________

08/2007-12/2007 Eureka Senior High School Eureka, MO 63025

Administrative Assistant

03/2008-06/2008 Finish Line St. Louis, MO 63129

Floor Sales Associate

08/2008-08/2008 Consumer Adjustment Company Inc. St. Louis, MO 63129

Debt Collector

03/2009-07/2009 Moonrise Hotel St. Louis, MO 63115

Housekeeper

12/2010-04/2010 H&R Block Spanish Lake, MO 63138

Client Service Professional

04/2010-06/2010 U.S. Census Bureau St. Louis, MO 63115

Enumerator

Experience __________________________________________________________________

Customer Relations:

• Greeted and assisted customers.

• Answered phones and responded to customer inquiries.

Documentation:

• Drafted documents for internal meeting

Fundraising:

• Contributed to multiple fundraisers in clubs and associations for projects and traveling expenses.

Presenting:

• Demonstrated strong communication skills through presenting agendas and projects as a chairman.

Writing:

• Wrote informational materials for a variety of media.

Customer Interface:

• Greeted customers upon entrance and handled all cash and credit transactions.

• Assisted customers over the phone regarding store operations, product, promotions and orders.

Monetary Transactions:

• Handled cash, check, credit and automatic debit card transactions with 100% accuracy.

Telephone Service:

• Professionally processed 80+ calls per day, providing information and service to ensure customer

satisfaction.

Customer Assistance:

• Worked with company systems such as Live Support and diligently completed all assigned tasks, working

overtime as needed.

Quality Communication:

• Interacted with 50+ affiliate stations in the US , ensuring reliable and excellent customer service.

Customer Service:

• Researched, calmed and rapidly resolved client conflicts to prevent loss of key accounts.

Extra-curricular Activities ______________________________________________________

Chairman of Graphic Arts Association

Secretary of Service Club

Active Member of: TRIO

Fine Arts Association

STEM Scholars Organization

Black Student Associations (B.S.A.)

Global Classroom

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