Customer Service Accounting

Melaku Woldegiorgis

832-***-**** **** Broadway

***********@*******.*** Houston, Texas 77061

________________________________OBJECTIVE_______________________________________

To provide the best Accounting services to make that Arnold Accounting Services more profitable.

_______________________________HIGHLIGHTS________________________________________

• Accounting, Bookkeeping, QuickBooks Training

• Proficient in Microsoft Word, Excel, Outlook, PowerPoint, Publisher, WordPerfect

• Adept at computer trouble shooting and maintenance

• Pride Award Nominee, Hilton America Hotel November 2009

• Pride Award Nominee, Hilton America Hotel May 2010

• Pride Award Nominee, Hilton America Hotel March 2011

• Pride Award Nominee, Hilton America Hotel April 2011

• Proficient in English and Amharic

• Team player

_____________________________EXPERIENCE________________________________________

Bell Person • Hilton America Hotel • Houston, Texas. 08/2007– current

• Greet and provide courteous and detailed guest support

• Explain the operation of room features such as locks, ventilation systems, and televisions

• Facilitate the efficient transfer of guest luggage, trunks, and packages

• Supply guests with directions, travel information, and other information

• Arrange for shipments of baggage, express mail, and parcels by providing weighing and billing services

Computer Maintenance and Software teacher

Art Computer Training Center, Ethiopia 11/2002 – 11/2005

• Installation of software

• Assist computer software teacher by helping students

• Install and perform minor repairs to hardware, software, or peripheral equipment

• Answer user inquiries regarding computer software or hardware operation to resolve problems

Pharmacy Clerk • St. Michael Pharmacy, Ethiopia 1/1999 – 10/2002

• Received arranged, paid-out monies & operate cash register as needed

• Accepted prescription labels by typing or operating a computer and printer

• Receive, store and inventory pharmaceutical supplies, notifying pharmacist when levels are low

• Performed customer service duties & answer all inquiries for referring callers to pharmacist as necessary

Hotel Room Service supervisor • Jerusalem Hotel, Addis Ababa, Ethiopia. 2/1996 – 12/1998

• Compute bills, collect payments, and make change for guests

• Responsible for the cleanliness of the hotel

• Reporting any deficiencies of the heating and cooling systems

• Contact housekeeping or maintenance staff when guests report problems

_____________________________EDUCATION ________________________________________

• DeVry University, Houston, Tx 2012

Bachelor of Science in Technical Management concentration on Accounting

• Job Training Institut, Houston, Tx 2010

Bookkeeping and Accounting Training

• International University of Nursing,

Basseterre, St.Kitts & Nevis 2006

Medical terminology, Anatomy and physiology I and II, Chemistry 101

• Unity University College,Addis Ababa, Ethiopia 2002

Accounting Associate Degree

• Bishoftu High School,debre Zeit, Ethiopia 1995

_________________________________CERTIFICATIONS____________________________________

• Business Accounting 2010

• Computer maintenance and troubleshooting 2003

• Computer software application 1998

REFERENCES: WILL BE FURNISHED UPON REQUEST

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