Customer Service Sales
Resume:
Taneesha N. Gay
**** ***** ****** ***~ Raleigh, NC 27609
Cell: 203-***-**** Email: kjbr0t@r.postjobfree.com
Customer Service Professional
Customer Service~ Technical Support Representative~ Sales
Seeking a position as a customer service representative with experience in a call center environment. This involves providing information to account holders, addressing customer complaints, solving problems, and promoting products and services.
Achievements & Skills
National Broadcasting Society 09/04 to 05/05.
Earned a Recognition Award for outstanding performance on strategic value with 109% to goal for the month of 04/2010. Also for the month of 06/2010 with 161% to goal.
Recognition Award from ACS Tech Division for outstanding average handled time with 122% to goal for the month of 6/2010.
Microsoft Word, Excel, Power Point.
Assist in fund-raiser and tapping university events.
Camera/Sound operator, work in the control room.
Video Editing.
Professional Experience
11/09- 1/11 Affiliated Computer Services, Inc Cary, NC
Technical Support Representative/Sales Agent
Handle technical issues with Sprint and Nextel devices.
Gather information, research /resolve customers issues and log customers calls.
Inform customers about Sprint/Nextel promotions.
Asset customers with billing questions.
Troubleshoot software issues and device issues over the telephone.
Handle corporate accounts
08/07- 09/10 Kohl’s Raleigh, NC
Sales Associate /Cashier
Merchandise recovery and sales floor returns.
Maintain fitting rooms, sales floor and work area
Greet customers and determine their specific needs & follow up to generate repeat business by encouraging customers to return
Open /close register
Follow all cash handling procedures per company in guidelines
05/06 - 08/06 Admiral Temp Agency Bridgeport,CT
Packer
Ensure that all merchandise is being accurately ship
Accurately count boxes when finish packing
Bonding
Consistently maintained a clean and well organize working environment
Operate machinery
10/99-12/02 Walgreen’s Westport, CT
Cashier/Photo Tech
Assist customers in a friendly, courteous manner
Help out in pharmacy when needed by filling prescription
Follow all cash handling procedures per company guidelines
Operate film processor
Train incoming employees
Education
SHAW UNIVERSITY, Raleigh NC
B.S Mass Communication 05/2007
Minor in Business Administration 05/2007
Bridge Academy, Bridgeport CT
High School Diploma 06/2003
Professional References
Ms. Dawn
Admiral Temp Agency
300 Fairfield Avenue
Bridgeport, CT 06604
Ms. Barbara Miles
Kohl’s Department Store
9700 Falls of Neuse Rd
Raleigh, NC 27609
Mr. Jim Patterson
Kohl’s Department Store
9700 Falls of Neuse Rd
Raleigh, NC 27609
Personal Reference
Lakisha Prince
30 Mead Street
Bridgeport, CT 06610
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