Technical Writer, Information Designer

Evin S. Wilkins

**** ****** *****, #****, ****** Texas 78729 • 512-***-**** • ****.*******@*****.***

Strong written and verbal communication skills, traditional and computer graphics skills to conceptualize and produce all types of documentation, detail-oriented team player as well as independent worker, highly motivated and enthusiastic

CORE COMPETENCIES

• XML/DITA • Framemaker • Photoshop

• RoboHelp/eHelp • CSS • InDesign

• Madcap Flare • Microsoft Office • Sharepoint

PROFESSIONAL EXPERIENCE

Sage, Austin, Texas 04/2011 - Present

Information Designer

• Design, develop, edit, and update user documentation and on-line help for software products within a Java environment.

• Assure editorial correctness and consistency in both documentation and software products as needed.

• Interview subject matter experts and experiment with software to obtain technical and product knowledge for a project, while meeting on a daily basis and working against deadlines determined within an Agile-based environment.

• Create "Show Me How To" videos for products.

• Analyze customer needs through usability study reports and incorporate into user documentation.

• Introduce new concepts to group, department, and possibly other business units.

• Participate in projects to enhance product quality and effectiveness.

• Assist in the definition and implementation of departmental processes and best practices.

• Create graphics and other illustrations to enhance user documentation.

• Find ways for the team to improve methods, skills, and deliverables.

Ultra Electronics, Austin, Texas 04/2008 – 4/2011

Technical Writer II

• Wrote complex technical and training documents in accordance with military standards, ensuring accurate content, organization, style, format, and accuracy within an IT communications domain.

• Worked collaboratively with engineers, operations analysts, technical directors, draftsmen, graphic designers, and other staff to meet project deliverables.

• Reviewed, researched, and edited information for preparation of contract deliverables.

• Ensured documents met editorial and customer specifications and adhered to standards for quality, graphics, format, and style.

• Creates, edits and designs business proposals, requests for proposals (RFP), data sheets, white papers and other applicable marketing materials.

M/D Totco, NOV, Cedar Park, Texas 08/2006 - 04/2008

Technical Writer

• Wrote complex technical documents ensuring accurate content, organization, style, format, and accuracy for both internal customers within manufacturing facility and external customers.

• Worked collaboratively with engineers, operations analysts, technical directors, draftsmen, graphic designers, and other staff to meet project deliverables.

• Assisted with the creation, editing and designing of business proposals, data sheets, white papers and other applicable marketing materials.

Nowdocs, Austin, Texas 01/2000 – 07/2006

Technical Writer

• Wrote complex technical documents ensuring accurate content, organization, style, format, and accuracy.

• Developed training, media and technical documentation of both hardware and software programs.

• Developed training curricula for various technical subjects both informally and in a classroom setting.

EDUCATIONAL BACKGROUND

American Intercontinental University, Chicago, Illinois 08/2005

• Masters of Education Degree

• 3.8 GPA

Kaplan University, Boca Raton, Florida 08/2003

• Bachelor of Science Degree (Criminal Justice)

• 3.6 GPA

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