Experienced Store Manager

MATTHEW MURPHEY

**** ******** *****, ***********, ** 30534, Mobile: 770-***-****, ******@*******.***

Career Summary

Experienced store manager with a strong background in human resources, business development, driving conversion, payroll leveraging, sales growth, loss protection, personnel management and store operations. Human resources background includes benefits administration, new employee orientation, scheduling, payroll, recruiting, hiring, training managers, staff development, annual evaluations, and reviews. Additional management experience includes Profit & Loss analysis, internal promotions, visual merchandising & merchandising to product flow, traffic analysis, and inventory management. Related technical skills include Microsoft Office Suite, AS400, Prodco (conversion analysis), and Workforce Management (scheduling and payroll).

Employment History

Department Manager, Buy Buy Baby | Bed, Bath and Beyond, Alpharetta, GA 2010 - Present

• Assist store manager in merchandising and store layout to feature new items and best sellers.

• Manage all aspects of a multi-million dollar department, including inventory control, purchasing, visual merchandising, training, and ensuring customer service is never sacrificed.

General Manager, Polo Ralph Lauren Factory Store #180, Dawsonville, GA 2008 - 2010

• Completed all facets of retail store management including client relations, training, scheduling, HR, operations, visual merchandising, sales, marketing initiatives, inventory control, and employee supervision.

• Exceeded annual sales goals based on volume, gross margin, LY, LLY, KPI's (UPT, ADT, Conversion), CDC (Customer Data Capture), Gift Card Sales.

• Enhanced management and team productivity through motivational training and mentoring.

• Significantly exceeded past manager's performance levels rapidly achieving peak performance resulting in reduced liability, enhanced profits, lower staff attrition rate, and increased customer loyalty.

• Increased store conversion results through awareness, coaching and implementing initiatives.

• Delivered sales of $75k on Black Friday weekend, exceeding plan by 40% and LY by 50%.

• Gained $350k in sales from FY2009-FY2010 during first full year as General Manager ($1.75mil-$2.1mil).

• Consistently exceeded expectations on corporate visits from V.P., Regional’s, Buyers, etc.

• Repeatedly exceeded monthly sales plan for the store by 20% - 40%.

Sr. HR Manager, Polo Ralph Lauren Factory Store #92, Dawsonville, GA 2007 - 2008

• Responsible for scheduling, managing, and coaching up to 125 associates and managers at $14 million location.

• Successfully recruited personnel at college campuses and competing stores in a professional manner.

• Ensured proper staffing to establish high standards of customer service.

• Implemented all human resources programs and directives.

• Managed staff training program to ensure workforce skills aligned to corporate goals.

• Ensured proper execution of federal and state laws.

• Presented benefits and corporate policies overview to new hires.

• Evaluated hiring decisions, and identified high potential store management personnel.

• Monitored employee performance, making recommendations for skill development, additional responsibility, promotion, or dismissal.

• Managed, audited, and corrected payroll, insuring adherence to company policies and procedures.

POS Manager, Polo Ralph Lauren Factory Store #92, Dawsonville, GA 2006 - 2007

• Maintained Modular changes in POS System.

• Trained associates in cash handling techniques, credit card procedures, and loss prevention procedures.

• Work directly with customers assisting in sales, resolving problems and ensuring maintenance of productive customer relations.

• Managed team of up to 25 cashiers and FT associates during peak holiday season.

• Audited cash receipts of other cashiers.

• Cash handling, customer service, balance drawer, petty cash, and place orders for inventory.

Lead Cashier, Polo Ralph Lauren Factory Store #92, Dawsonville, GA 2005 - 2006

• Cash handling, customer service, balance drawer, petty cash, and place orders for inventory.

• Trained associates in cash handling techniques, credit card procedures, and loss prevention procedures.

• Work directly with customers assisting in sales, resolving problems and ensuring maintenance of productive customer relations.

Sales Associate, Brooks Brothers Factory Store, Dawsonville, GA 1998 - 2000

• Maintained POS System.

• Trained associates in cash handling techniques, credit card procedures, and loss prevention procedures.

• Work directly with customers assisting in sales, resolving problems and ensuring maintenance of productive customer relations.

Owner/Web Developer, Pipe Dreams Designs, LLC. , Dawsonville, GA 2000 - 2005

Education

Bachelor of Science, Computer Information Systems 2001

North Georgia College & State University, Dahlonega, Ga.

Associate, Computer Networking 1999

Lanier Technical College, Cumming, Ga.

Associate, Business 1998

Gainesville State College & University, Oakwood, Ga.

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