Customer Service Human Resources

Location:

Posted:

April 20, 2011

HANSEL G. ANSELMO

E-mail: ***********@*****.***

EDUCATION

**/**: NETCOM INFORMATION TECHNOLOGY - Microsoft Office (Advanced) <New York, NY>

**/** ** *1/09: CUNY-LEHMAN COLLEGE - Bachelor of Business Administration <Bronx, NY>

SKILLS

* Type 55 wpm * Multilingual (English, Spanish, Chinese & Filipino)

* Microsoft(r) Office * Excellent Verbal & Written Communication Skills

* Internet Applications * Database Management Systems (DBMS)

* Administrative Support * Web Development and Graphics Application Tools

* Leadership - Results Driven * Detail and Task Oriented

WORK EXPERIENCE

09/09 to 04/10: TAL & ASSOCIATES / Office Assistant <Mt. Kisco, NY>

* Performed day-to-day tasks such as data and spreadsheet analysis and prompt submission of data reports

* Monitored and secured human resources data and transactions

* Provided excellent customer service effort highly commended by senior staff

* Transformed traditional office filing system into e-filing within two weeks

10/08 to 06/09: JONAS BRONCK ACADEMY / Intern <Bronx, NY>

* Delivered timely scheduling, e-filing, and analysis reporting as well as visual charting

* Teamed up with office assistant and IT help desk to handle mission-critical calls and ticket requests

* Offered free computer and research assistance to principal staff (i.e. email support, desktop support, information and data gathering)

COMMUNITY SERVICE

08/09 to Present: N.Y. REGIONAL / Volunteer <Bronx, NY>

* Generated electronic mailing lists

* Developed a professional website

* Posted photos/pictures, videos, links, comments, and pages

* Monitored and analyzed web system traffic

01/08 to 05/09: LEHMAN CENTER FOR STUDENT LEADERSHIP /Team Leader <Bronx, NY>

* Organized weekly meetings, community outreach programs, and field trips

* Led a team of dedicated volunteers to participate in school outreach program

* Supplied workgroup studies and presentations