Retail/Customer Service
Resume:
DALE STEARNS
***** **** ****** *****, *** ***, Apache Junction, Arizona 85120
************@*****.***
MANAGER
Human Resources
Career Mentorships
Key Relationship Management
Leadership, Training, and Team Building
Social Responsibility and Community Engagement
Planning and Improvement
Financial Management
Inventory Flow Process
Satisfying Customer Experience / Client Relations
Compliance and Ethics
Accountability
QUALIFICATIONS PROFILE
Highly competitive, versatile, and seasoned professional with more than 15 years of superior management experience and successful record within various industries; with particular interest in training and mentoring associates to exceed customer expectations and provide quality service. Adept at effectively handling all aspects of operations, including planning, human resources, purchasing, merchandising, sales, marketing, and customer service.
- Experienced leader, expert at supervising personnel and utilizing resources in the best possible way to maximize sales and profit.
- Equipped with well-honed interpersonal and negotiation skills, along with outstanding verbal and written communication capabilities; able to communicate well with clients and provide direction to subordinates toward customer satisfaction and company profitability.
- Powered with excellent problem-solving skills and sound business judgment, capable of addressing challenging operational concerns and resolving problems.
- Effective in managing human resources utilizing public relations, goal setting, persuasion, and people skills; admired for modeling respectful, firm, and fair management as well as putting high value on the capabilities and potential of individuals, investing in training and mentoring to support staff development.
CORE STRENGTHS
Driving Store Experience: Persistent in motivating and challenging associates to come up with innovative strategies that improve products and services provided to customers as well as in identifying methods to resolve customer complaints and issues. Ensured low prices through implementation of store improvements, such as applying information on competitor prices, products, and displays as well as driving various change initiatives. Anticipated external factors and came up with a better planning to project customer traffic and sales volumes. Demonstrated ways to associates on ensuring provision of a convenient, safe, and pleasant experience for customers.
Merchandising Operations Management: Highly knowledgeable on merchandising products, equipment, and procedures. Ensured that operations comply with company standards, customer expectations, and timelines. Provided expert advice to associates on the maintenance, procurement, display, and presentation of merchandise. Conducted training to associates on merchandise planning and improvement processes; closely monitored the implementation of such practices in order to achieve business goals and objectives.
Customer Service/Client Relations: Thorough in assessing customer-focused data and made necessary adjustments to interpret findings; steered colleagues to work together toward the goal of exceeding customer expectations. Educated associates on ways to identify and locate resources in order to meet diverse needs of customers.
Leadership/Staff Relations: Objectively and accurately provided evaluation on associates’ performance. Ensured alignment of assigned tasks with associates’ skill levels for maximized work performance. Provided hands-on guidance and monitoring to associate’s performance; implemented programs that supported and enhanced associate’s well-being, such as rewards and incentives for positive behaviors and outstanding performance that helped achieve company goals. Exhibited readiness to address associates’ concerns and mentored them on ways to improve their individual capabilities and business results.
Diversity: Highly valued and respected diversity, as well as cultural, ethnic, gender, age, and overall background of staff. Capable of cultivating a cooperative climate and community-oriented mindset. Expertly resolved conflicts and mediated opposing viewpoints of staff from diverse backgrounds.
PROFESSIONAL EXPERIENCE
WALMART: 1999–2011
Seasoned worker successfully promoted twice with 14 mentees who have also been promoted; with extensive experience working in 9 stores across 3 states, exposed to various markets and enhanced people skills.
Co-Manager ~ Wichita, KS
Ensured that sales and profit goals were achieved to drive financial performance of the facility; led the management in controlling expenses; as well as developed and implemented plans to correct any deficiencies in financial performance in the facility. Made sure all store processes were implemented, redirecting as well as correcting when processes broke down.
- Recognized as role model for Engagement and Diversities for fair and consistent style of management that exceeded customer’s expectations.
Assistant Manager ~ Wichita, KS
Oversaw execution and delivery of services in various areas including operations, homeliness, hardlines, consumable sand entertainment.
- Enhanced employees’ morale including associates and assistants by organizing a friendly game that resulted in better team relationship and increased standards in work performance.
- Successfully managed the planning and execution of Day After Thanksgiving sale generating $1M in one day only putting the store in a short list for top ranking Supercenter in volume.
EARLIER CAREER
Sub-Contractor, MCDONALD ELEMENTARY SCHOOL ~ North Platte, NE
Field Manager, PREMIER DOCUMENT MANAGEMENT ~ Spokane, WA
Sales Representative, POWERS CANDY & NUT COMPANY ~ Spokane, WA
EDUCATION/TRAINING
Bachelor of Biblical Studies on Applying Biblical Studies in Ministry Leadership: In Progress (Expected Date of Completion: Oct 2013)
AMES CHRISTIAN UNIVERSITY~ Fort Myers, FL
Associate of Arts in Public Relations, Focus on Communication
MID PLAINS COMMUNITY COLLEGE ~ North Platte NE
Dean’s List and President’s List ~ Leadership Foundations ~ Outstanding Custodian (Letter from North Platte Lincoln County Clean City Committee) ~ Copyright on two motivational short stories, Struggle is Strengths and This Too Shall Pass
TRAINING: Minorities in Leadership ~ Building Better Merchants ~ Leaders Out in Front ~ Strategies for Managing ~ Managing Diversity and Inclusion ~ CPI Non Violent Crisis Intervention
Leadership Foundations and The Platinum Rule
ACTIVITIES
Member | Eagles, Elks, Local Church ~ Volunteer | Just Say No (North Platte, NE)
President | North Platte United Soccer Club (North Dakota)
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