Crestron Programmer / Customer Support

NEVILLE MARTIN, CTS

***-** ***** ***., *********** Gardens, NY 11413 • Cell: 917-***-****

*****@*****.***

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HIGHLIGHTS • Education and work experience in computer hardware and software.

• Good communication, customer service, and interpersonal skills.

• Highly motivated worker with strong initiative.

• Able to work independently and as an effective team member.

• Responsible, dedicated and reliable.

• Able to work with minimum supervision when necessary.

COMPUTER SKILLS NetLinx, Simpl, Simpl+, C/C++, AutoCAD, MS Office (Access, Excel, Outlook, PowerPoint, Word), UNIX, DOS, Remedy

CERTIFICATIONS • CTS Certified

• Crestron Programming (Essentials & Intermediate Certified)

• Crestron D3 Pro Certified

• AMX Programming I & II Certified

• AMX Touch Panel Design 4 User Interface Certified

• AMX Resource Management Suite Certified

EMPLOYMENT EXPERIENCE

3/12 - 9/12 Control Systems Programmer

Electronic Environments, New York, NY

• Read wiring diagrams and CAD system design drawings to wire racks and write Simpl code.

• Use Crestron’s Simpl produce the control program for integrated systems using Crestron processors.

• Program systems that include lighting, shades, VTC units, ATC units, projectors, Blu-Ray players & PC interface.

• Design Crestron touch panels using Vision Tools Pro-e.

• Troubleshoot and debug Crestron processor & touch panel functionality issues.

• Upgraded client’s Crestron processors and touch panels firmware.

3/10 - 3/12 Software Developer

Crestron Electronics, Rockleigh, NJ

• Test Lighting & HVAC products to verify new firmware versions function as expected.

• Occasionally offer phone support to Crestron installers.

• Test Crestron software on Windows 7, Vista, XP to verify functionality across platforms

• Design/development of detailed test procedures using automation tools specific for Telecomm, and Home automation industries.

8/05 - 3/10 Control Systems Programmer

E-Home, Ridgefield, NJ

• Read wiring diagrams and CAD system design drawings to wire racks and write Simpl/AMX code.

• Use AMX’s NetLinx to write source code that control integrated systems using NetLinx processors.

• Use Crestron’s Simpl produce the control program for integrated systems using Crestron processors.

• Design AMX & Crestron touch panels using Touch Panel Design 4 and Vision Tools Pro-e.

• Troubleshoot and debug AMX and Crestron processor & touch panel functionality issues.

• Upgraded client’s AMX and Crestron processors and touch panels firmware.

• Program Lutron lighting & shades.

10/03 – 8/05 Technical Support Specialist

Cablevision Melville, NY

• Work in an inbound/outbound call center environment to provide assistance to subscribers experiencing connectivity, hardware and software issues.

• Set up and configure VOIP modems.

• Configure routers.

• Set up networks.

• Install/Uninstall software and drivers.

• Upgrade Windows/MAC software and operating systems.

• Perform trace routes and packet loss tests.

7/00 - 10/03 I.T. Support

Jackson Lewis LLP Melville, NY

• Provide assistance to over 100 users on our network experiencing software and hardware issues.

• Perform hardware and software upgrades.

• Repair PCs when necessary.

• Perform a daily backup of the working directory.

EDUCATION

9/06 – 9/10 B.S. Degree Program in Computer Engineering Technology

SUNY Farmingdale, Farmingdale, NY

RELEVANT COURSES

• C/C++ • Visual Basic

• Electronic Networks • Digital Systems

• Physics I & II • Calculus I & II

REFERENCES Furnished upon request.

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