Customer Service Administrative Assistant

Objective To secure a position with a company, which will allow me to use and enhance my present skills.

Qualification Possess outstanding dedication to excellence on the jobs and the ability to be diversified. Summary Achieved an above average understanding of administration.

Experience 1999 – Present R and B Associates Otisco, IN

Independent Contractor

Various clerical and administrative duties on a contracted basis.

These duties included: inbound customer service and order processing for Live Ops.com, Working Solutions, National Telecommuting Institute, Alpine Access.

Sales and marketing, public relations, website design, bookkeeping, data entry, Internet research and recruiting.

1995 – 1999 Louisville Plate Glass Louisville, KY

Accounting / Administrative Assistant / Customer Service

Accounts payable, receivable and general ledger transactions. Collection and monitoring of past due customer accounts. Customer notifications of pending c.o.d. shipments.

Receive and process incoming customer orders for submission to manufacturing department. Scheduling of customer deliverers

Research and resolve customer account and order discrepancies.

Assist employee registration of health and life insurance benefits. Handle A.I.K. Workman’s compensation reports.

Prepare all company correspondence.

1992 – 1994 Computerized Business Products Jeffersonville, IN

Administrative Assistant / Merchandising Representative

Public Relations and coordination of marketing strategies.

Prepare press releases, company correspondence and advertising layouts.

Accounts payable and receivable.

Personnel recruiting and management.

Learn to Read program coordinator and Clark County’s talking coordinator.

1984 – 1992 First National Bank Louisville, KY

Electronic Funds Transfer / Wire Transfer

Processing inbound / outbound transactions from telephone and / or source documentation.

Initiate and close out of wire transfer system. Balance system totals with the Federal Reserve of St. Louis.

Research and resolve customer wire discrepancies.

Monitoring of bank’s daylight overdraft position with Federal Reserve.

Prepare reports of customers using inter-day credit (“daylight overdrafts”)

Manage weekly stock order.

Prepare and revise departmental forms.

1980 – 1983 Hilliard and Lyons Louisville, KY

Wire Transfer Room

Processed Incoming / outgoing stock and bond order transactions from telephone and / or source documentation.

Calculate and notified customers of daily stock ex-dividend

Assist branch offices with order and computer or machine difficulties.

Extensive Word, Word Perfect, Cannon Star writer Pro 5000, Great Plains accounting software, Quicken,

Experience Quick Books, Microfiche, Bank wire Teletype, Fed Wire, Keypunch, and Data Entry. Fed Net I & II, Money Net, S.W.I.F.T (International funds transfer system), IBM 3670, IBM 3767 10 Key, Typing 55 wpm Excellent Customer Service Skills and relations.

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